Nicola Burgess

Search results

• 2024

  Operations and Process Management

  Slack, N., Brandon-Jones, A. & Burgess, N., 2024, 7 ed. Pearson Education.

  Research output: Book/Report › Book

• 2023

  Partnership for Improvement: How a leadership compact fostered relational change between five hospital chief executives and their regulator.

  Burgess, N., 2023, Shaping High Quality, Affordable and Equitable Healthcare. Burgess, N. & Currie, G. (eds.). Palgrave Macmillan, p. 47-66

  Research output: Chapter in Book/Report/Conference proceeding › Chapter

• Prosocial voice in the hierarchy of healthcare professionals: the role of emotions after harmful patient safety incidents

  Richmond, J. G. & Burgess, N., 17 May 2023, In: Journal of Health Organization and Management. 37, 3, p. 327-342 16 p.

  Research output: Contribution to journal › Article › peer-review

• Sustaining high quality, affordable, & equitable healthcare through meaningful innovation and system transformation

  Burgess, N. & Currie, G., 2023, Palgrave Macmillan. (Organizational Behaviour in Healthcare (OBHC))

  Research output: Book/Report › Book

• The role of quality improvement in sustaining healthcare during crisis.

  Burgess, N., 2023, Shaping High Quality, Affordable and Equitable Healthcare. Burgess, N. & Currie, G. (eds.). Palgrave Macmillan, p. 233-250

  Research output: Chapter in Book/Report/Conference proceeding › Chapter
• 2022

  Essentials of operations management

  Slack, N., Brandon-Jones, A. & Burgess, N., 2022, 3 ed. Pearson Education.

  Research output: Book/Report › Book

• Leading change across a healthcare system: how to build improvement capability and foster a culture of continuous improvement: Lessons from an evaluation of the NHS-VMI partnership

  Burgess, N., 2022, Warwick Business School. 65 p.

  Research output: Book/Report › Commissioned report

• Operations Management

  Slack, N., Brandon-Jones, A. & Burgess, N., 2022, 10 ed. Pearson Education.

  Research output: Book/Report › Book

• 2020

  Psychological contracting: Making obligations explicit to support a transformative change partnership

  Burgess, N., Richmond, J. & Kiefer, T., 1 Aug 2020.

  Research output: Contribution to conference › Paper › peer-review

• Temporal pacing of outcomes for improving patient flow: Design science research in a National Health Service hospital

  Johnson, M., Burgess, N. & Sethi, S., 13 Jan 2020, In: Journal of Operations Management. 66, 1-2, p. 35-53 19 p.

  Research output: Contribution to journal › Article › peer-review
• 2019

  Improving together: Collaboration needs to start with regulators

  Burgess, N., Currie, G., Crump, B., Richmond, J. & Johnson, M., 2019, In: The BMJ. 367, l6392.

  Research output: Contribution to journal › Article › peer-review

  Open Access
• 2017

  The knowledge brokering role of middle managers: The case of hybrid middle managers in a professionalized organization

  Currie, G. & Burgess, N., 29 Dec 2017, Handbook of Middle Management Strategy Process Research. Edward Elgar Publishing Ltd., p. 425-447 23 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter

• 2016

  The (un)desirability of hybrid managers as 'controlled' professionals: Comparative cases of tax and healthcare professionals

  Currie, G., Burgess, N. & Tuck, P., 1 Sept 2016, In: Journal of Professions and Organization. 3, 2, p. 142-153 12 p., jow003.

  Research output: Contribution to journal › Article › peer-review
• 2015

  Delivery not departments: A case study of a whole organisation approach to lean implementation across an english hospital

  Burgess, N. J., Radnor, Z. J. & Furnival, J., 30 Jul 2015, Public Service Operations Management: A Research Handbook. Taylor and Francis Inc., p. 310-327 18 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter

• HR Practices and Knowledge Brokering by Hybrid Middle Managers in Hospital Settings: The Influence of Professional Hierarchy

  Currie, G., Burgess, N. & Hayton, J. C., 1 Sept 2015, In: Human Resource Management. 54, 5, p. 793-812 20 p.

  Research output: Contribution to journal › Article › peer-review

• Organizational Ambidexterity and the Hybrid Middle Manager: The Case of Patient Safety in UK Hospitals

  Burgess, N., Strauss, K., Currie, G. & Wood, G., 1 Dec 2015, In: Human Resource Management. 54, p. s87-s109

  Research output: Contribution to journal › Article › peer-review
• 2014

  Facilitated modelling with discrete-event simulation: Reality or myth?

  Robinson, S., Worthington, C., Burgess, N. & Radnor, Z. J., 1 Apr 2014, In: European Journal of Operational Research. 234, 1, p. 231-240 10 p.

  Research output: Contribution to journal › Article › peer-review
• 2013

  Evaluating Lean in healthcare

  Burgess, N. & Radnor, Z., 2013, In: International journal of health care quality assurance. 26, 3, p. 220-235 16 p.

  Research output: Contribution to journal › Article › peer-review

• The applicability of the Viable Systems Model as a diagnostic for small to medium sized enterprises

  Burgess, N. & Wake, N., Jan 2013, In: International Journal of Productivity and Performance Management. 62, 1, p. 29-46 18 p.

  Research output: Contribution to journal › Article › peer-review

• The knowledge brokering role of the hybrid middle level manager: The case of healthcare

  Burgess, N. & Currie, G., Sept 2013, In: British Journal of Management. 24, S3, p. S132-S142

  Research output: Contribution to journal › Article › peer-review
• 2012

  Service improvement in the English National Health Service: Complexities and tensions

  Burgess, N. & Radnor, Z., Sept 2012, In: Journal of Management and Organization. 18, 5, p. 594-607 14 p.

  Research output: Contribution to journal › Article › peer-review

• SimLean: Utilising simulation in the implementation of lean in healthcare

  Robinson, S., Radnor, Z. J., Burgess, N. & Worthington, C., 16 May 2012, In: European Journal of Operational Research. 219, 1, p. 188-197 10 p.

  Research output: Contribution to journal › Article › peer-review