A comparison of quality, speed, scope and usability between English and Chinese CQAs

Alton Y.K. Chua; Snehasish Banerjee

A comparison of quality, speed, scope and usability between English and Chinese CQAs

The York Management School

Research output: Contribution to journal › Article › peer-review

Abstract

This paper compares CQAs from two popular languages used on the internet, English and Chinese, on the basis of four dimensions, namely, answer quality, answer speed, corpus scope and interface usability. To enhance granularity, answers are compared separately in terms of their content quality, cognitive quality and socio-emotional quality. Results indicate that the English CQAs fared better than the Chinese CQAs in terms of answer quality and answer speed, while the Chinese CQAs outperformed the English counterparts in terms of corpus scope and interface usability. However, the English CQAs and the Chinese CQAs did not differ significantly in terms of content quality of answers. The implications of the findings are discussed. Finally, the paper concludes with notes on limitations and directions for future
research.

Original language	English
Pages (from-to)	110-116
Number of pages	7
Journal	IAENG International Journal of Computer Science
Volume	40
Issue number	2
Publication status	Published - 2013

Access to Document

https://dr.ntu.edu.sg/bitstream/handle/10220/41166/A%20Comparison%20of%20Quality%2C%20Speed%2C%20Scope%20and%20Usability%20between%20English%20and%20Chinese%20CQAs.pdf?sequence=1&isAllowed=y

Cite this

Chua, A. Y. K., & Banerjee, S. (2013). A comparison of quality, speed, scope and usability between English and Chinese CQAs. IAENG International Journal of Computer Science, 40(2), 110-116. https://dr.ntu.edu.sg/bitstream/handle/10220/41166/A%20Comparison%20of%20Quality%2C%20Speed%2C%20Scope%20and%20Usability%20between%20English%20and%20Chinese%20CQAs.pdf?sequence=1&isAllowed=y

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title = "A comparison of quality, speed, scope and usability between English and Chinese CQAs",

abstract = "This paper compares CQAs from two popular languages used on the internet, English and Chinese, on the basis of four dimensions, namely, answer quality, answer speed, corpus scope and interface usability. To enhance granularity, answers are compared separately in terms of their content quality, cognitive quality and socio-emotional quality. Results indicate that the English CQAs fared better than the Chinese CQAs in terms of answer quality and answer speed, while the Chinese CQAs outperformed the English counterparts in terms of corpus scope and interface usability. However, the English CQAs and the Chinese CQAs did not differ significantly in terms of content quality of answers. The implications of the findings are discussed. Finally, the paper concludes with notes on limitations and directions for future research.",

author = "Chua, {Alton Y.K.} and Snehasish Banerjee",

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language = "English",

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Chua, AYK & Banerjee, S 2013, 'A comparison of quality, speed, scope and usability between English and Chinese CQAs', IAENG International Journal of Computer Science, vol. 40, no. 2, pp. 110-116. <https://dr.ntu.edu.sg/bitstream/handle/10220/41166/A%20Comparison%20of%20Quality%2C%20Speed%2C%20Scope%20and%20Usability%20between%20English%20and%20Chinese%20CQAs.pdf?sequence=1&isAllowed=y>

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AB - This paper compares CQAs from two popular languages used on the internet, English and Chinese, on the basis of four dimensions, namely, answer quality, answer speed, corpus scope and interface usability. To enhance granularity, answers are compared separately in terms of their content quality, cognitive quality and socio-emotional quality. Results indicate that the English CQAs fared better than the Chinese CQAs in terms of answer quality and answer speed, while the Chinese CQAs outperformed the English counterparts in terms of corpus scope and interface usability. However, the English CQAs and the Chinese CQAs did not differ significantly in terms of content quality of answers. The implications of the findings are discussed. Finally, the paper concludes with notes on limitations and directions for future research.

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