A Study of Language and Communication Between Advisers and Claimants in Work Focused Interviews

Research output: Book/ReportCommissioned report

Standard

A Study of Language and Communication Between Advisers and Claimants in Work Focused Interviews. / Drew, P; Toerien, M; Irvine, A; Sainsbury, R.

Norwich : HMSO, 2010. 244 p. (Department for Work and Pensions Research Report).

Research output: Book/ReportCommissioned report

Harvard

Drew, P, Toerien, M, Irvine, A & Sainsbury, R 2010, A Study of Language and Communication Between Advisers and Claimants in Work Focused Interviews. Department for Work and Pensions Research Report, vol. No. 633, HMSO, Norwich.

APA

Drew, P., Toerien, M., Irvine, A., & Sainsbury, R. (2010). A Study of Language and Communication Between Advisers and Claimants in Work Focused Interviews. (Department for Work and Pensions Research Report). HMSO.

Vancouver

Drew P, Toerien M, Irvine A, Sainsbury R. A Study of Language and Communication Between Advisers and Claimants in Work Focused Interviews. Norwich: HMSO, 2010. 244 p. (Department for Work and Pensions Research Report).

Author

Drew, P ; Toerien, M ; Irvine, A ; Sainsbury, R. / A Study of Language and Communication Between Advisers and Claimants in Work Focused Interviews. Norwich : HMSO, 2010. 244 p. (Department for Work and Pensions Research Report).

Bibtex - Download

@book{c0360c7a80f94e38ad0697ae31b462b4,
title = "A Study of Language and Communication Between Advisers and Claimants in Work Focused Interviews",
abstract = "The primary aim of the study was to identify those techniques and styles used by advisers during Work Focused Interviews (WFIs) that were most effective in moving people closer to work, and to make recommendations concerning effective practice in WFIs. The findings highlight the importance of an interview style that is collaborative, directive, pro-active, positive and challenging. This report presents the findings of an in-depth qualitative study - carried out by the Social Policy Research Unit and the Centre for Advanced Studies in Language & Communication at the University of York - of WFIs between Personal Advisers and claimants in Jobcentre Plus offices, and a comparison with WFIs in private sector Employment Zone (EZ) offices. Over 180 scheduled WFIs were (mostly video) recorded in Jobcentre Plus and EZ offices in four areas of the country, involving three claimant groups, those claiming Jobseeker's Allowance, incapacity benefits and Income Support for lone parents.",
keywords = "employment/benefits, research methodologies",
author = "P Drew and M Toerien and A Irvine and R Sainsbury",
year = "2010",
language = "English",
isbn = "978 1 84712 712 9",
volume = "No. 633",
series = "Department for Work and Pensions Research Report",
publisher = "HMSO",

}

RIS (suitable for import to EndNote) - Download

TY - BOOK

T1 - A Study of Language and Communication Between Advisers and Claimants in Work Focused Interviews

AU - Drew, P

AU - Toerien, M

AU - Irvine, A

AU - Sainsbury, R

PY - 2010

Y1 - 2010

N2 - The primary aim of the study was to identify those techniques and styles used by advisers during Work Focused Interviews (WFIs) that were most effective in moving people closer to work, and to make recommendations concerning effective practice in WFIs. The findings highlight the importance of an interview style that is collaborative, directive, pro-active, positive and challenging. This report presents the findings of an in-depth qualitative study - carried out by the Social Policy Research Unit and the Centre for Advanced Studies in Language & Communication at the University of York - of WFIs between Personal Advisers and claimants in Jobcentre Plus offices, and a comparison with WFIs in private sector Employment Zone (EZ) offices. Over 180 scheduled WFIs were (mostly video) recorded in Jobcentre Plus and EZ offices in four areas of the country, involving three claimant groups, those claiming Jobseeker's Allowance, incapacity benefits and Income Support for lone parents.

AB - The primary aim of the study was to identify those techniques and styles used by advisers during Work Focused Interviews (WFIs) that were most effective in moving people closer to work, and to make recommendations concerning effective practice in WFIs. The findings highlight the importance of an interview style that is collaborative, directive, pro-active, positive and challenging. This report presents the findings of an in-depth qualitative study - carried out by the Social Policy Research Unit and the Centre for Advanced Studies in Language & Communication at the University of York - of WFIs between Personal Advisers and claimants in Jobcentre Plus offices, and a comparison with WFIs in private sector Employment Zone (EZ) offices. Over 180 scheduled WFIs were (mostly video) recorded in Jobcentre Plus and EZ offices in four areas of the country, involving three claimant groups, those claiming Jobseeker's Allowance, incapacity benefits and Income Support for lone parents.

KW - employment/benefits

KW - research methodologies

M3 - Commissioned report

SN - 978 1 84712 712 9

VL - No. 633

T3 - Department for Work and Pensions Research Report

BT - A Study of Language and Communication Between Advisers and Claimants in Work Focused Interviews

PB - HMSO

CY - Norwich

ER -