Access to and use of NHS Patient Advice and Liaison Services (PALS) by children, young people and parents - staff and user perspectives

TY - GEN

T1 - Access to and use of NHS Patient Advice and Liaison Services (PALS) by children, young people and parents - staff and user perspectives

AU - Heaton, J

AU - Sloper, P

PY - 2006

Y1 - 2006

N2 - The NHS Patient Advice and Liaison Service (PALS) was set up to help patients and the public obtain 'on the spot' information and advice, and deal with any issues or concerns about their health care. Our study examined to what extent PALS were inclusive of children, young people and parents. We describe the views of these users, and PALS staff, on what has been done to help them to access and use the service, and how this could be improved.

AB - The NHS Patient Advice and Liaison Service (PALS) was set up to help patients and the public obtain 'on the spot' information and advice, and deal with any issues or concerns about their health care. Our study examined to what extent PALS were inclusive of children, young people and parents. We describe the views of these users, and PALS staff, on what has been done to help them to access and use the service, and how this could be improved.

KW - ill/disabled children

KW - family

KW - health services issues

M3 - Other contribution

T3 - Research Works

PB - Social Policy Research Unit, University of York

CY - University of York, York

ER -