Age, stereotypes and videoconferencing

N G Pollard; A F Monk

Age, stereotypes and videoconferencing

N G Pollard, A F Monk

Psychology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

The advent of readily available high bandwidth data links to the home makes domestic videoconferencing a practical possibility. Further, there is a rapidly growing population of older people, many of whom experience social isolation as a result of physical disability and bereavement and who could benefit from this technology. Two experiments are described in which an older person and a younger person get to know one another by chatting over a telecommunication link in either an audio-with-video condition or an audio-only condition. After the conversation they rate each other on scales designed to detect positive and negative stereotyping. In the audio-with-video condition, there was significantly less negative stereotyping in the ratings of the younger participants of the older participants. The pattern of results in Experiment 2 indicate that the ability of video to reduce stereotyping is a sender effect. That is, video makes it easier for the older person to communicate and this additional fluency reduces stereotyping.

Original language	English
Title of host publication	HUMAN-COMPUTER INTERACTION - INTERACT'01
Editors	M Hirose
Place of Publication	AMSTERDAM
Publisher	IOS Press
Pages	602-608
Number of pages	7
ISBN (Print)	1-58603-188-0
Publication status	Published - 2001
Event	IFIP TC 13 International Conference on Human-Computer Interaction (INTERACT 01) - TOKYO Duration: 9 Jul 2001 → 13 Jul 2001

Conference

Conference	IFIP TC 13 International Conference on Human-Computer Interaction (INTERACT 01)
City	TOKYO
Period	9/07/01 → 13/07/01

Keywords

older users
ageism
video-communication
stereotypes
ease of communication

Cite this

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title = "Age, stereotypes and videoconferencing",

abstract = "The advent of readily available high bandwidth data links to the home makes domestic videoconferencing a practical possibility. Further, there is a rapidly growing population of older people, many of whom experience social isolation as a result of physical disability and bereavement and who could benefit from this technology. Two experiments are described in which an older person and a younger person get to know one another by chatting over a telecommunication link in either an audio-with-video condition or an audio-only condition. After the conversation they rate each other on scales designed to detect positive and negative stereotyping. In the audio-with-video condition, there was significantly less negative stereotyping in the ratings of the younger participants of the older participants. The pattern of results in Experiment 2 indicate that the ability of video to reduce stereotyping is a sender effect. That is, video makes it easier for the older person to communicate and this additional fluency reduces stereotyping.",

keywords = "older users, ageism, video-communication, stereotypes, ease of communication",

author = "Pollard, {N G} and Monk, {A F}",

year = "2001",

language = "English",

isbn = "1-58603-188-0",

pages = "602--608",

editor = "M Hirose",

booktitle = "HUMAN-COMPUTER INTERACTION - INTERACT'01",

publisher = "IOS Press",

address = "Netherlands",

note = "IFIP TC 13 International Conference on Human-Computer Interaction (INTERACT 01) ; Conference date: 09-07-2001 Through 13-07-2001",

}

TY - GEN

T1 - Age, stereotypes and videoconferencing

AU - Pollard, N G

AU - Monk, A F

PY - 2001

Y1 - 2001

N2 - The advent of readily available high bandwidth data links to the home makes domestic videoconferencing a practical possibility. Further, there is a rapidly growing population of older people, many of whom experience social isolation as a result of physical disability and bereavement and who could benefit from this technology. Two experiments are described in which an older person and a younger person get to know one another by chatting over a telecommunication link in either an audio-with-video condition or an audio-only condition. After the conversation they rate each other on scales designed to detect positive and negative stereotyping. In the audio-with-video condition, there was significantly less negative stereotyping in the ratings of the younger participants of the older participants. The pattern of results in Experiment 2 indicate that the ability of video to reduce stereotyping is a sender effect. That is, video makes it easier for the older person to communicate and this additional fluency reduces stereotyping.

AB - The advent of readily available high bandwidth data links to the home makes domestic videoconferencing a practical possibility. Further, there is a rapidly growing population of older people, many of whom experience social isolation as a result of physical disability and bereavement and who could benefit from this technology. Two experiments are described in which an older person and a younger person get to know one another by chatting over a telecommunication link in either an audio-with-video condition or an audio-only condition. After the conversation they rate each other on scales designed to detect positive and negative stereotyping. In the audio-with-video condition, there was significantly less negative stereotyping in the ratings of the younger participants of the older participants. The pattern of results in Experiment 2 indicate that the ability of video to reduce stereotyping is a sender effect. That is, video makes it easier for the older person to communicate and this additional fluency reduces stereotyping.

KW - older users

KW - ageism

KW - video-communication

KW - stereotypes

KW - ease of communication

M3 - Conference contribution

SN - 1-58603-188-0

SP - 602

EP - 608

BT - HUMAN-COMPUTER INTERACTION - INTERACT'01

A2 - Hirose, M

PB - IOS Press

CY - AMSTERDAM

T2 - IFIP TC 13 International Conference on Human-Computer Interaction (INTERACT 01)

Y2 - 9 July 2001 through 13 July 2001

ER -