Original language | English |
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Pages (from-to) | 192-205 |
Journal | Transportation Research Part E: Logistics and Transportation Review |
Volume | 127 |
Early online date | 25 May 2019 |
DOIs | |
Publication status | Published - Jul 2019 |
An investigation into customer perception and behaviour through social media research – an empirical study of the United Airline overbooking crisis
Jie Ma, Ying Kei Tse, Xiaojun Wang, Minhao Zhang
Research output: Contribution to journal › Article › peer-review