An investigation into customer perception and behaviour through social media research – an empirical study of the United Airline overbooking crisis

Jie Ma, Ying Kei Tse, Xiaojun Wang, Minhao Zhang

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)192-205
JournalTransportation Research Part E: Logistics and Transportation Review
Early online date25 May 2019
Publication statusPublished - Jul 2019

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© 2019 Published by Elsevier Ltd. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy.

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