An investigation into customer perception and behaviour through social media research – an empirical study of the United Airline overbooking crisis

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JournalTransportation Research Part E: Logistics and Transportation Review
DateAccepted/In press - 9 May 2019
DateE-pub ahead of print - 25 May 2019
DatePublished (current) - Jul 2019
Volume127
Pages (from-to)192-205
Early online date25/05/19
Original languageEnglish

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© 2019 Published by Elsevier Ltd. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy.

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