Brand post popularity on Facebook, Twitter, Instagram and LinkedIn: the case of start-ups

Sebastian Robson, Snehasish Banerjee

Research output: Contribution to journalArticlepeer-review


With the growing trend of omni-channel marketing, brands are increasingly looking to offer a seamless experience to their online fan base by connecting with them across multiple social media platforms. This paper explores the relationship between brand posts’ characteristics and popularity for start-ups across four different social media platforms: Facebook, Twitter, Instagram and LinkedIn.
A total of 1,200 social media posts from 10 start-ups were subjected to content analysis. Regression analysis was employed with brand posts’ popularity (Likes, Comments and Shares/Retweets) as the dependent variable.
The results reveal several nuances in brand post popularity for start-ups across Facebook, Twitter, Instagram and LinkedIn. Antecedents of the popularity measures of Likes, Comments and Shares/Retweets also fared differently.
The paper reports one of the earliest empirical studies to better understand how the qualities of brand posts are related to their appeal across multiple social media platforms. It advances the literature on social media marketing and offers insights to social media managers of brands, particularly start-ups, on how to offer smoother customer journeys across numerous digital touchpoints.
Original languageEnglish
Pages (from-to)486-504
Number of pages19
JournalOnline Information Review
Issue number3
Early online date19 Jul 2022
Publication statusPublished - 9 May 2023

Bibliographical note

© Emerald Publishing Limited. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy.


  • brand post popularity
  • Facebook
  • Twitter
  • Instagram
  • LinkedIn
  • social media marketing

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