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Can managers research their own services? An experiment in consulting frail, older community care clients.
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| Journal | Managing Community Care |
|---|---|
| Date | Published - Oct 2001 |
| Issue number | 5 |
| Volume | 9 |
| Number of pages | 10 |
| Pages (from-to) | 8-17 |
| Original language | English |
Abstract
This article describes the test of a method for consulting frail older people about the quality of Social Services and their unmet needs. The method, home interviews by senior Social Services managers, was prompted by advice from older Social Services clients about how best to obtain their views. Results from the interview programme are presented, together with benefits arising specifically from using managers as interviewers and comments on future application of this approach.
Bibliographical note
This is an author produced version of a paper published in Managing Community Care. This paper has been peer-reviewed but does not include the final publisher proof-corrections or journal pagination.
- older people, home care, Social Services, quality, consultation, satisfaction
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