Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings

John Vines; Mark Blythe; Paul Dunphy; Vasilis Vlachokyriakos; I Teece; Andrew Francis Monk; Patrick Olivier

Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings

John Vines, Mark Blythe, Paul Dunphy, Vasilis Vlachokyriakos, I Teece, Andrew Francis Monk, Patrick Olivier

Psychology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

This paper describes a project exploring the design of digital payment services in collaboration with 16 eighty somethings (people aged over 80). Many people in the UK, older people in particular, find cheques valuable as a means of payment but the Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with ‘extraordinary’ users, such as the eighty somethings, in HCI.

Original language	English
Title of host publication	Proceedings of the 2012 ACM SIGCHI Conference on Human Factors in Computing Systems, Austin, USA, 5-10 May 2012
Place of Publication	New York
Publisher	ACM
Pages	1189-1198
Number of pages	9
Publication status	Published - May 2012
Event	ACM SIGCHI Conference on Human Factors in Computing Systems, Austin, USA - Austin, United States Duration: 5 May 2012 → 10 May 2012

Conference

Conference	ACM SIGCHI Conference on Human Factors in Computing Systems, Austin, USA
Country/Territory	United States
City	Austin
Period	5/05/12 → 10/05/12

New approaches to banking for the older old
Blythe, M. & Olivier, P.
EPSRC
1/05/10 → 30/04/12
Project: Research project (funded) › Research

Cite this

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title = "Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings",

abstract = "This paper describes a project exploring the design of digital payment services in collaboration with 16 eighty somethings (people aged over 80). Many people in the UK, older people in particular, find cheques valuable as a means of payment but the Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with {\textquoteleft}extraordinary{\textquoteright} users, such as the eighty somethings, in HCI.",

author = "John Vines and Mark Blythe and Paul Dunphy and Vasilis Vlachokyriakos and I Teece and Monk, {Andrew Francis} and Patrick Olivier",

year = "2012",

month = may,

language = "English",

pages = "1189--1198",

booktitle = "Proceedings of the 2012 ACM SIGCHI Conference on Human Factors in Computing Systems, Austin, USA, 5-10 May 2012",

publisher = "ACM",

address = "United States",

note = "ACM SIGCHI Conference on Human Factors in Computing Systems, Austin, USA ; Conference date: 05-05-2012 Through 10-05-2012",

}

Vines, J, Blythe, M, Dunphy, P, Vlachokyriakos, V, Teece, I, Monk, AF & Olivier, P 2012, Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings. in Proceedings of the 2012 ACM SIGCHI Conference on Human Factors in Computing Systems, Austin, USA, 5-10 May 2012. ACM, New York, pp. 1189-1198, ACM SIGCHI Conference on Human Factors in Computing Systems, Austin, USA, Austin, United States, 5/05/12.

TY - GEN

T1 - Cheque Mates

T2 - ACM SIGCHI Conference on Human Factors in Computing Systems, Austin, USA

AU - Vines, John

AU - Blythe, Mark

AU - Dunphy, Paul

AU - Vlachokyriakos, Vasilis

AU - Teece, I

AU - Monk, Andrew Francis

AU - Olivier, Patrick

PY - 2012/5

Y1 - 2012/5

N2 - This paper describes a project exploring the design of digital payment services in collaboration with 16 eighty somethings (people aged over 80). Many people in the UK, older people in particular, find cheques valuable as a means of payment but the Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with ‘extraordinary’ users, such as the eighty somethings, in HCI.

AB - This paper describes a project exploring the design of digital payment services in collaboration with 16 eighty somethings (people aged over 80). Many people in the UK, older people in particular, find cheques valuable as a means of payment but the Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with ‘extraordinary’ users, such as the eighty somethings, in HCI.

M3 - Conference contribution

SP - 1189

EP - 1198

BT - Proceedings of the 2012 ACM SIGCHI Conference on Human Factors in Computing Systems, Austin, USA, 5-10 May 2012

PB - ACM

CY - New York

Y2 - 5 May 2012 through 10 May 2012

ER -

Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings

Abstract

Conference

Projects

New approaches to banking for the older old

Cite this