Choosing and booking – and attending? Impact of an electronic booking system on outpatient referrals and non-attendances

Mark Alan Dusheiko; Hugh Stanley Emrys Gravelle

Choosing and booking – and attending? Impact of an electronic booking system on outpatient referrals and non-attendances

Mark Alan Dusheiko, Hugh Stanley Emrys Gravelle

Centre for Health Economics

Research output: Working paper › Discussion paper

Abstract

An electronic booking system (Choose and Book – C&B) for general practices making hospital outpatient appointments was introduced in England in 2005 and by 2009 accounted for 50% of appointments. It was intended, inter alia, to reduce the rate of non-attendance at outpatient appointments (7.1% in 2004). We test whether it did so using a 2004-2009 panel with 7900 English general practices. We estimate that the use of C&B was associated with a reduction in non-attendances of 85,600 (15.8%) and a reduction in referrals of 358,000 (3%) in 2009.

Original language	English
Place of Publication	York, UK
Publisher	Centre for Health Economics, University of York
Pages	1-51
Number of pages	51
Publication status	Published - Oct 2015

Publication series

Name	CHE Research Paper
Publisher	Centre for Health Economics, University of York
No.	116

Keywords

referrals
gatekeeping
general practice
outpatients
non-attendance

Access to Document

CHERP116_electronic_booking_system_outpatient_referrals_attendancesFinal published version, 2.33 MB

http://www.york.ac.uk/media/che/documents/papers/researchpapers/CHERP116_electronic_booking_system_outpatient_referrals_attendances.pdf

Cite this

Dusheiko, M. A., & Gravelle, H. S. E. (2015). Choosing and booking – and attending? Impact of an electronic booking system on outpatient referrals and non-attendances. (pp. 1-51). (CHE Research Paper; No. 116). Centre for Health Economics, University of York. http://www.york.ac.uk/media/che/documents/papers/researchpapers/CHERP116_electronic_booking_system_outpatient_referrals_attendances.pdf

@techreport{7f66c835208f40caaaed3f32dbba961f,

title = "Choosing and booking – and attending? Impact of an electronic booking system on outpatient referrals and non-attendances",

abstract = "An electronic booking system (Choose and Book – C&B) for general practices making hospital outpatient appointments was introduced in England in 2005 and by 2009 accounted for 50% of appointments. It was intended, inter alia, to reduce the rate of non-attendance at outpatient appointments (7.1% in 2004). We test whether it did so using a 2004-2009 panel with 7900 English general practices. We estimate that the use of C&B was associated with a reduction in non-attendances of 85,600 (15.8%) and a reduction in referrals of 358,000 (3%) in 2009.",

keywords = "referrals, gatekeeping, general practice, outpatients , non-attendance",

author = "Dusheiko, {Mark Alan} and Gravelle, {Hugh Stanley Emrys}",

year = "2015",

month = oct,

language = "English",

series = "CHE Research Paper",

publisher = "Centre for Health Economics, University of York",

number = "116",

pages = "1--51",

type = "WorkingPaper",

institution = "Centre for Health Economics, University of York",

}

Dusheiko, MA & Gravelle, HSE 2015 'Choosing and booking – and attending? Impact of an electronic booking system on outpatient referrals and non-attendances' CHE Research Paper, no. 116, Centre for Health Economics, University of York, York, UK, pp. 1-51. <http://www.york.ac.uk/media/che/documents/papers/researchpapers/CHERP116_electronic_booking_system_outpatient_referrals_attendances.pdf>

TY - UNPB

T1 - Choosing and booking – and attending? Impact of an electronic booking system on outpatient referrals and non-attendances

AU - Dusheiko, Mark Alan

AU - Gravelle, Hugh Stanley Emrys

PY - 2015/10

Y1 - 2015/10

N2 - An electronic booking system (Choose and Book – C&B) for general practices making hospital outpatient appointments was introduced in England in 2005 and by 2009 accounted for 50% of appointments. It was intended, inter alia, to reduce the rate of non-attendance at outpatient appointments (7.1% in 2004). We test whether it did so using a 2004-2009 panel with 7900 English general practices. We estimate that the use of C&B was associated with a reduction in non-attendances of 85,600 (15.8%) and a reduction in referrals of 358,000 (3%) in 2009.

AB - An electronic booking system (Choose and Book – C&B) for general practices making hospital outpatient appointments was introduced in England in 2005 and by 2009 accounted for 50% of appointments. It was intended, inter alia, to reduce the rate of non-attendance at outpatient appointments (7.1% in 2004). We test whether it did so using a 2004-2009 panel with 7900 English general practices. We estimate that the use of C&B was associated with a reduction in non-attendances of 85,600 (15.8%) and a reduction in referrals of 358,000 (3%) in 2009.

KW - referrals

KW - gatekeeping

KW - general practice

KW - outpatients

KW - non-attendance

M3 - Discussion paper

T3 - CHE Research Paper

SP - 1

EP - 51

BT - Choosing and booking – and attending? Impact of an electronic booking system on outpatient referrals and non-attendances

PB - Centre for Health Economics, University of York

CY - York, UK

ER -