Countering uncertainty ‒ high-commitment work systems, performance, burnout, and wellbeing in Malaysia

Mastura Wahab; Ekrem Tatoglu; Alison J. Glaister; Mehmet Demirbag

Countering uncertainty ‒ high-commitment work systems, performance, burnout, and wellbeing in Malaysia

Mastura Wahab, Ekrem Tatoglu, Alison J. Glaister, Mehmet Demirbag

The York Management School

Research output: Contribution to journal › Article › peer-review

Abstract

This study examines the effect of high-commitment work systems on firm performance, employee burnout and wellbeing, and the mediating role of organisation support and employee effort in Malaysia. Through a survey of 215 employees working in manufacturing firms, the results show that high-commitment work systems have a significant positive direct impact on firm performance and a significant negative effect on employee burnout, yet no significant positive effect on employee wellbeing. Organisation support partially mediates the effect of high-commitment work systems on burnout. Both employee effort and organisation support fully mediate the effect of high-commitment work systems on wellbeing. The paper contributes to an understanding of how high-commitment work systems increase performance and highlights the centrality of organisation support in the context of low-skill, highly intense production work.

Original language	English
Journal	International Journal of Human Resource Management
Early online date	19 Oct 2020
Publication status	E-pub ahead of print - 19 Oct 2020

Bibliographical note

© 2020 Informa UK Limited. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy. Further copying may not be permitted; contact the publisher for details.

Access to Document

Manuscript anonymous_Revised_31 July 2020 AJG
© 2020 Informa UK Limited. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy. Further copying may not be permitted; contact the publisher for details.
Accepted author manuscript, 115 KB

Cite this

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abstract = "This study examines the effect of high-commitment work systems on firm performance, employee burnout and wellbeing, and the mediating role of organisation support and employee effort in Malaysia. Through a survey of 215 employees working in manufacturing firms, the results show that high-commitment work systems have a significant positive direct impact on firm performance and a significant negative effect on employee burnout, yet no significant positive effect on employee wellbeing. Organisation support partially mediates the effect of high-commitment work systems on burnout. Both employee effort and organisation support fully mediate the effect of high-commitment work systems on wellbeing. The paper contributes to an understanding of how high-commitment work systems increase performance and highlights the centrality of organisation support in the context of low-skill, highly intense production work.",

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