Abstract
Purpose: The purpose of this paper is to investigate distinctive pathways for product-service system (PSS) development. Moreover, it investigates the contingent effect of the business ecosystem (BE) in terms of being provider-pushed or customer-pulled. Design/methodology/approach: The study adopted a case-based research, performed in the Brazilian and Danish healthcare industries in order to explore the subject. Findings: The results reveal that the capital available for investments influences the pathway. The customer-pulled PSS fast evolved to become result-oriented and connected to a complex resource-dependent network in the BE. The provider-pushed PSS showed a slow evolutionary pathway, limited to product-oriented offerings with low dependence among actors in the BE. Originality/value: The research offers various managerial implications for PSS providers, policymakers and customers of the healthcare industry.
| Original language | English |
|---|---|
| Pages (from-to) | 729-747 |
| Number of pages | 19 |
| Journal | Journal of Manufacturing Technology Management |
| Volume | 30 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - 21 May 2019 |
Bibliographical note
Funding Information:The authors gratefully acknowledge the financial support of the Brazilian research funding agencies CNPq (National Council for Scientific and Technological Development), CAPES (Federal Agency for the Support and Improvement of Higher Education) and FAPESP (São Paulo Research Foundation).
Publisher Copyright:
© 2019, Emerald Publishing Limited.
Keywords
- Service systems
- Servitization
- Systems development