Data Envelopment Analysis and the Quality Frontier for Public Services

Research output: Chapter in Book/Report/Conference proceedingChapter


The paper examines the challenges posed to the application of the widely-used frontier performance analysis technique of Data Envelopment Analysis by the inclusion of quality variables in the output vector for public services.
Original languageEnglish
Title of host publicationRecent Developments in Data Envelopment Analysis and Its Applications
Subtitle of host publicationProceedings of the 12th International Conference of DEA
EditorsAli Emrouznejad, Rajiv Banker, Susila M. Doraisamy, Behrouz Arabi
PublisherInternational Conference on Data Envelopment Analysis
Number of pages6
ISBN (Electronic)978 1 85449 487 0
Publication statusPublished - Nov 2014
Event12th International Conference on DEA - Kuala Lumpur, Malaysia
Duration: 19 Apr 2014 → …


Conference12th International Conference on DEA
CityKuala Lumpur
Period19/04/14 → …


  • Date Envelopment Analysis
  • Public Services
  • Quality

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