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Emotional labour in the beauty salon: Turn design of task-directed talk

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JournalFeminism and Psychology
DatePublished - May 2007
Issue number2
Volume17
Number of pages11
Pages (from-to)162-172
Original languageEnglish

Abstract

Research on emotional labour in the workplace - including beauty salons - has relied on workers' reports of emotional labour; few researchers have examined workers' moment-by-moment workday experience to explicate the practices of emotional labour in action. Using conversation analysis (CA) of a single interaction between a client and a beauty therapist, we show how task-directed talk, and even aspects of the physical work itself may be designed to perform a dual function: to complete, satisfactorily, the procedure for which the client is paying, and to perform some of those actions that researchers have dubbed 'emotional labour'. In our data, the therapist gives precedence to performing the emotional labour over the immediate accomplishment of the institutionally defined goal (hair removal), thereby providing concrete, recorded evidence for the claim that emotional labour is a job requirementfor beauty therapy.

    Research areas

  • beauty therapy, conversation analysis, feminism, talk-in-interaction, task-directed talk, BODY HAIR, WORK, CONVERSATION, ORGANIZATION

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