Evaluation of the Croydon Reablement Service

Research output: Book/ReportCommissioned report



Publication details

DatePublished - 2015
Number of pages37
PublisherInternational Centre for Mental Health Social Research, University of York
Place of PublicationYork
Original languageEnglish


Background: In January 2013, a new mental health reablement service was set up in the London Borough of Croydon. The service aimed to offer mental health service users a short, focused programme targeting needs and goals that they had selected. It aimed to work with them rather than do things for them. The service was designed as a pilot project in order to evaluate the effectiveness of the programme.
Aims: This evaluation set out to:
* evaluate short–term outcomes for the reablement service users
* explore service users’ and carers’ perceptions of the service and its impact on their lives
* explore the reablement team workers’ views of the service, the benefits to service users and areas of challenge
Method: A mixed methods design was used in conducting the evaluation. This comprised the collection and analysis of routinely collected data which included socio-demographic details, referral source, carer involvement, external resources people were referred to, previous service use, and the pre- and post-service collection of the Health of the Nation Outcome Scales (HoNOS), Payment by Results Care Cluster (PbR), Adult Social Care Outcome Toolkit (ASCOT) and Warwick-Edinburgh Mental Health Wellbeing Scale (WEMWBS). Additionally, qualitative interviews with reablement service users, their carers and a focus group with the reablement workers within the service were undertaken.
Results: The statistical analysis undertaken for the evaluation found positive outcomes across all of the outcomes measures used – WEMWBS, ASCOT, and HoNOS. The qualitative analysis also found that users of the reablement service were mostly very positive about the service.
Conclusion: The data suggests that the Croydon Reablement Service is having a positive impact on people’s mental wellbeing, their mental health and social functioning, and social-care related quality of life. This is further supported by service users’ mostly positive perceptions of the service. However, as there was no control group, these results need to be interpreted with caution.

    Research areas

  • mental health, support services, reablement, service users, carers

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