Exploring the Role of Key Workers in Cancer Care: Patient and Staff Perspectives

Research output: Contribution to journalArticle

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Exploring the Role of Key Workers in Cancer Care : Patient and Staff Perspectives. / Ling, Jonathan; McCabe, Karen; Brent, Sue; Crosland, Ann; Brierley-Jones, Lynda Karen.

In: Clinical Nurse Specialist, Vol. 31, No. 5, 01.09.2017, p. 252-260.

Research output: Contribution to journalArticle

Harvard

Ling, J, McCabe, K, Brent, S, Crosland, A & Brierley-Jones, LK 2017, 'Exploring the Role of Key Workers in Cancer Care: Patient and Staff Perspectives', Clinical Nurse Specialist, vol. 31, no. 5, pp. 252-260.

APA

Ling, J., McCabe, K., Brent, S., Crosland, A., & Brierley-Jones, L. K. (2017). Exploring the Role of Key Workers in Cancer Care: Patient and Staff Perspectives. Clinical Nurse Specialist, 31(5), 252-260.

Vancouver

Ling J, McCabe K, Brent S, Crosland A, Brierley-Jones LK. Exploring the Role of Key Workers in Cancer Care: Patient and Staff Perspectives. Clinical Nurse Specialist. 2017 Sep 1;31(5):252-260.

Author

Ling, Jonathan ; McCabe, Karen ; Brent, Sue ; Crosland, Ann ; Brierley-Jones, Lynda Karen. / Exploring the Role of Key Workers in Cancer Care : Patient and Staff Perspectives. In: Clinical Nurse Specialist. 2017 ; Vol. 31, No. 5. pp. 252-260.

Bibtex - Download

@article{962b5e8d79f647388a5bf95622ca5a12,
title = "Exploring the Role of Key Workers in Cancer Care: Patient and Staff Perspectives",
abstract = "Purpose/Aims: The key worker role in cancer services was established in England to improve the continuity of care for patients. We examined how the role has been implemented by clinical nurse specialists, and how both cancer patients and nursing staff viewed its effectiveness in order to inform debate about the transfer of patients between clinical nurse specialists during cancer careDesign: This study was questionnaire-based, with separate surveys developed for patients and staff.Method: Questionnaires explored issues including implementation of the key worker role, modifications to it, and where the role was felt to have most impact. Questionnaires were completed by 101 staff and 46 patients. Data were analysed descriptively.Results: Perspectives on the key worker role differed between nursing staff respondents and patient respondents. Overall, patient respondents were very positive while staff respondents were less so. A key difference related to patient handover: 71% of patient respondents wanted the same key worker throughout their treatment but only 28% of staff respondents did. Staff respondents wanted more training to clarify the role.Conclusions: Continuity of care through an assigned key worker was highly valued by patients. Successful implementation could be better achieved through improved communication with both nursing staff and allied health professions. Where possible, cancer patients should be assigned a dedicated key worker at initial diagnosis.",
keywords = "cancer, clinical nurse specilist, continuity of care, key worker, nursing, patients",
author = "Jonathan Ling and Karen McCabe and Sue Brent and Ann Crosland and Brierley-Jones, {Lynda Karen}",
note = "{\textcopyright} 2017 Wolters Kluwer Health, Inc. This is an author-produced version of the published paper. Uploaded in accordance with the publisher{\textquoteright}s self-archiving policy. Further copying may not be permitted; contact the publisher for details",
year = "2017",
month = sep,
day = "1",
language = "English",
volume = "31",
pages = "252--260",
journal = "Clinical Nurse Specialist",
issn = "0887-6274",
publisher = "Wolters Klouwer",
number = "5",

}

RIS (suitable for import to EndNote) - Download

TY - JOUR

T1 - Exploring the Role of Key Workers in Cancer Care

T2 - Patient and Staff Perspectives

AU - Ling, Jonathan

AU - McCabe, Karen

AU - Brent, Sue

AU - Crosland, Ann

AU - Brierley-Jones, Lynda Karen

N1 - © 2017 Wolters Kluwer Health, Inc. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy. Further copying may not be permitted; contact the publisher for details

PY - 2017/9/1

Y1 - 2017/9/1

N2 - Purpose/Aims: The key worker role in cancer services was established in England to improve the continuity of care for patients. We examined how the role has been implemented by clinical nurse specialists, and how both cancer patients and nursing staff viewed its effectiveness in order to inform debate about the transfer of patients between clinical nurse specialists during cancer careDesign: This study was questionnaire-based, with separate surveys developed for patients and staff.Method: Questionnaires explored issues including implementation of the key worker role, modifications to it, and where the role was felt to have most impact. Questionnaires were completed by 101 staff and 46 patients. Data were analysed descriptively.Results: Perspectives on the key worker role differed between nursing staff respondents and patient respondents. Overall, patient respondents were very positive while staff respondents were less so. A key difference related to patient handover: 71% of patient respondents wanted the same key worker throughout their treatment but only 28% of staff respondents did. Staff respondents wanted more training to clarify the role.Conclusions: Continuity of care through an assigned key worker was highly valued by patients. Successful implementation could be better achieved through improved communication with both nursing staff and allied health professions. Where possible, cancer patients should be assigned a dedicated key worker at initial diagnosis.

AB - Purpose/Aims: The key worker role in cancer services was established in England to improve the continuity of care for patients. We examined how the role has been implemented by clinical nurse specialists, and how both cancer patients and nursing staff viewed its effectiveness in order to inform debate about the transfer of patients between clinical nurse specialists during cancer careDesign: This study was questionnaire-based, with separate surveys developed for patients and staff.Method: Questionnaires explored issues including implementation of the key worker role, modifications to it, and where the role was felt to have most impact. Questionnaires were completed by 101 staff and 46 patients. Data were analysed descriptively.Results: Perspectives on the key worker role differed between nursing staff respondents and patient respondents. Overall, patient respondents were very positive while staff respondents were less so. A key difference related to patient handover: 71% of patient respondents wanted the same key worker throughout their treatment but only 28% of staff respondents did. Staff respondents wanted more training to clarify the role.Conclusions: Continuity of care through an assigned key worker was highly valued by patients. Successful implementation could be better achieved through improved communication with both nursing staff and allied health professions. Where possible, cancer patients should be assigned a dedicated key worker at initial diagnosis.

KW - cancer, clinical nurse specilist, continuity of care, key worker, nursing, patients

M3 - Article

VL - 31

SP - 252

EP - 260

JO - Clinical Nurse Specialist

JF - Clinical Nurse Specialist

SN - 0887-6274

IS - 5

ER -