First Time Customers

T Williams, M Astin, J Ditch

Research output: Book/ReportCommissioned report


This report evaluates the experiences of people claiming particular benefits for the first time. The routes into claiming the benefit, the experience of making the claim and satisfaction with the process were examined. The Social Policy Research Unit carried out face-to-face interviews with first-time customers of Income Support and One Parent Benefit, a postal survey of Child Benefit and Retirement Pension customers and interviews with Benefits Agency staff.
Original languageEnglish
Place of PublicationLondon
VolumeNo. 36
Publication statusPublished - 1995

Publication series

NameDepartment of Social Security Research Report


  • employment/benefits

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