First Time Customers

Research output: Book/ReportCommissioned report

Standard

First Time Customers. / Williams, T; Astin, M; Ditch, J.

London : HMSO, 1995. (Department of Social Security Research Report).

Research output: Book/ReportCommissioned report

Harvard

Williams, T, Astin, M & Ditch, J 1995, First Time Customers. Department of Social Security Research Report, vol. No. 36, HMSO, London.

APA

Williams, T., Astin, M., & Ditch, J. (1995). First Time Customers. (Department of Social Security Research Report). HMSO.

Vancouver

Williams T, Astin M, Ditch J. First Time Customers. London: HMSO, 1995. (Department of Social Security Research Report).

Author

Williams, T ; Astin, M ; Ditch, J. / First Time Customers. London : HMSO, 1995. (Department of Social Security Research Report).

Bibtex - Download

@book{e10ae5d8a9d34233a1590ef81d71c3e8,
title = "First Time Customers",
abstract = "This report evaluates the experiences of people claiming particular benefits for the first time. The routes into claiming the benefit, the experience of making the claim and satisfaction with the process were examined. The Social Policy Research Unit carried out face-to-face interviews with first-time customers of Income Support and One Parent Benefit, a postal survey of Child Benefit and Retirement Pension customers and interviews with Benefits Agency staff.",
keywords = "employment/benefits",
author = "T Williams and M Astin and J Ditch",
year = "1995",
language = "English",
volume = "No. 36",
series = "Department of Social Security Research Report",
publisher = "HMSO",

}

RIS (suitable for import to EndNote) - Download

TY - BOOK

T1 - First Time Customers

AU - Williams, T

AU - Astin, M

AU - Ditch, J

PY - 1995

Y1 - 1995

N2 - This report evaluates the experiences of people claiming particular benefits for the first time. The routes into claiming the benefit, the experience of making the claim and satisfaction with the process were examined. The Social Policy Research Unit carried out face-to-face interviews with first-time customers of Income Support and One Parent Benefit, a postal survey of Child Benefit and Retirement Pension customers and interviews with Benefits Agency staff.

AB - This report evaluates the experiences of people claiming particular benefits for the first time. The routes into claiming the benefit, the experience of making the claim and satisfaction with the process were examined. The Social Policy Research Unit carried out face-to-face interviews with first-time customers of Income Support and One Parent Benefit, a postal survey of Child Benefit and Retirement Pension customers and interviews with Benefits Agency staff.

KW - employment/benefits

M3 - Commissioned report

VL - No. 36

T3 - Department of Social Security Research Report

BT - First Time Customers

PB - HMSO

CY - London

ER -