How alluring is the online profile of tour guides?

Snehasish Banerjee, Alton Y.K. Chua

Research output: Contribution to journalArticlepeer-review

Abstract

This paper examines the effects of tour guides’ online profile on Internet users looking to book a vacation in terms of four aspects: perceived usefulness of the profile, hedonic attitude toward the tour guide, utilitarian attitude toward the tour guide, and purchase intention for the package tour. An experiment was conducted with 285 participants. A happy facial expression on the profile picture and a detailed profile description generally drew favorable responses. Moreover, the participants preferred male to female tour guides, thereby highlighting how the tourism industry is plagued by gender stereotype. Besides having implications for tour guides and travel agencies, the paper calls for a globally agreed policy on gender equality in tourism.
Original languageEnglish
Article number102887
Number of pages11
JournalAnnals of Tourism Research
Volume81
Early online date20 Feb 2020
DOIs
Publication statusPublished - Mar 2020

Bibliographical note

© 2020 Elsevier Ltd. All rights reserved. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy.

Keywords

  • gender
  • group package tour
  • online profile
  • traveler perception
  • tour guide
  • tour leader

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