How Do Customers Respond to Robotic Service? A Scenario-Based Study from the Perspective of Uncertainty Reduction Theory

Yanqing Lin, Xun Zhou, Wenjie Fan

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

Original language	English
Title of host publication	Proceedings of the 54th Hawaii International Conference on System Sciences
Subtitle of host publication	Human‒Robot Interactions
ISBN (Electronic)	978-0-9981331-4-0
Publication status	Published - 5 Jan 2021

Access to Document

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title = "How Do Customers Respond to Robotic Service? A Scenario-Based Study from the Perspective of Uncertainty Reduction Theory",

author = "Yanqing Lin and Xun Zhou and Wenjie Fan",

year = "2021",

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day = "5",

language = "English",

booktitle = "Proceedings of the 54th Hawaii International Conference on System Sciences",

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How Do Customers Respond to Robotic Service? A Scenario-Based Study from the Perspective of Uncertainty Reduction Theory. / Lin, Yanqing; Zhou, Xun; Fan, Wenjie.
Proceedings of the 54th Hawaii International Conference on System Sciences: Human‒Robot Interactions. 2021.

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review