Implementing lean six sigma service in a front office customer service centre

Marisa K. Smith; Robert Van der Meer; Jillian C. MacBryde

Implementing lean six sigma service in a front office customer service centre

Marisa K. Smith, Robert Van der Meer, Jillian C. MacBryde

The York Management School

Research output: Contribution to conference › Other › peer-review

Original language	English
Publication status	Published - 2010

Keywords

operations improvement, managerial challenges, value stream mapping, performance measures, standardization, Management. Industrial Management

Cite this

@conference{3a8e6157c67c4061ac947137984a9995,

title = "Implementing lean six sigma service in a front office customer service centre",

keywords = "operations improvement, managerial challenges, value stream mapping, performance measures, standardization, Management. Industrial Management",

author = "Smith, {Marisa K.} and {Van der Meer}, Robert and MacBryde, {Jillian C.}",

year = "2010",

language = "English",

}