Improving video-mediated communication with orchestration

Martin Groen; Marian Ursu; Spiros Michalakopoulos; Manolis Falelakis; Epameinondas Gasparis

doi:10.1016/j.chb.2012.03.019

Improving video-mediated communication with orchestration

Martin Groen, Marian Ursu, Spiros Michalakopoulos, Manolis Falelakis, Epameinondas Gasparis

Theatre, Film, TV and Interactive Media

Research output: Contribution to journal › Article › peer-review

Abstract

Video-mediated communication (VMC) has become a popular communication medium. However, research to date suggests that the inherent constraints of VMC impair effective and efficient communication and task performance. We propose that these negative findings could be attributed to how the technology was used and propose the novel concept of communication orchestration aimed at mitigating some of the signaled limitations. Orchestration is a selection process for displaying information that is deemed relevant for accomplishing an effective and efficient task performance and communicative experience. We report an experiment that confirmed this suggestion. The results indicate that orchestration could be an important novel feature to aid humans when communicating via VMC, but also suggest that there is potential for further improvements in orchestration.

Original language	English
Pages (from-to)	1575-1579
Journal	Computers in Human Behaviour
Volume	28
Issue number	5
DOIs	https://doi.org/10.1016/j.chb.2012.03.019
Publication status	Published - Sept 2012

Keywords

Video-mediated communication, videoconferencing, orchestration, television, interaction, IPTV,

Access to Document

10.1016/j.chb.2012.03.019

http://dx.doi.org/10.1016/j.chb.2012.03.019

Cite this

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title = "Improving video-mediated communication with orchestration",

abstract = "Video-mediated communication (VMC) has become a popular communication medium. However, research to date suggests that the inherent constraints of VMC impair effective and efficient communication and task performance. We propose that these negative findings could be attributed to how the technology was used and propose the novel concept of communication orchestration aimed at mitigating some of the signaled limitations. Orchestration is a selection process for displaying information that is deemed relevant for accomplishing an effective and efficient task performance and communicative experience. We report an experiment that confirmed this suggestion. The results indicate that orchestration could be an important novel feature to aid humans when communicating via VMC, but also suggest that there is potential for further improvements in orchestration.",

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AU - Ursu, Marian

AU - Michalakopoulos, Spiros

AU - Falelakis, Manolis

AU - Gasparis, Epameinondas

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