Inclusivity of community based social care for older LGBT+ adults: Early findings from my PhD study

Research output: Chapter in Book/Report/Conference proceedingConference contribution


This research aimed to understand experiences of social care inclusivity and identify actions of services to improve inclusivity for older LGBT+ people. Recognising the importance of LGBT+ identity, markers of representation and inclusive conversations were identified as key areas for service development.
Aim & Objectives
This study aimed to understand experiences of older LGBT+ people who use (or may use in the future) community based social care, and attitudes and actions of service providers in delivering culturally competent care. The overall objective was to produce an evidence-based, simple inclusivity guide for informal services.
A qualitative study including interviews with older LGBT+ people and service providers, and focus groups with providers to discuss findings and implications from interviews. All data then fed directly into contents of the inclusion guide.
Findings included the importance of, and recognition of LGBT+ identity, the simplicity of actions perceived as inclusive and an overarching desire to be valued as individuals with life stories and networks influenced by sexual identity.
The main outcome is a free, simple to use guide to help organisations and services consider inclusivity for older LGBT+ people.
Interviews demonstrated the importance of recognising and validating individual identity (within both marketing and delivery). Simple adjustments to language, representation and signposting indicated perceived inclusivity. Service providers were mostly motivated to make adjustments, although not all felt it necessary. Further opportunities for staff to build awareness of the presence and needs of the LGBT+ population and responsibilities around inclusive care are needed, while maintaining understanding that LGBT+ people needing to advocate for themselves can be considered a burden.
Implication(s) for Practice
The implications for practice include:
consideration of staff awareness and training
assessment/’getting to know’ service users including opportunities to talk about LGBT+ lives, networks, relationships and lifestyle
simple measures (often perceived as inclusive practices) are easily adopted
Original languageEnglish
Title of host publicationNIHR SSCR Annual Conference 2023
Publication statusPublished - 18 Apr 2023
EventNIHR School for Social Care Research (SSCR) annual conference 2023 - The Law Society/LSE, London, United Kingdom
Duration: 18 Apr 202319 Apr 2023


ConferenceNIHR School for Social Care Research (SSCR) annual conference 2023
Abbreviated titleNIHR SSCR conference 2023
Country/TerritoryUnited Kingdom
Internet address

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