@misc{e8208105123b4f5cb4dabd6219a5753d,
title = "Learning from older community care clients",
abstract = "The implementation of a programme of {"}customer visits{"} to enable senior managers to see first hand the outcomes of services and directly discuss them with service users. ",
keywords = "older people, social care services issues",
author = "C Patmore",
year = "2000",
language = "English",
series = "Research Works",
publisher = "Social Policy Research Unit, University of York",
type = "Other",
}