Managing customer changes: towards high performance through rescheduling

Luisa Delfa Huaccho Huatuco, Janet Efstathiou, Nicky Shaw, Thomas Burgess

Research output: Contribution to conference › Paper › peer-review

Original language	English
Pages	777-785
Publication status	Published - 2004
Event	11th Annual International EurOMA Conference. Operations Management as a change agent - Fontainebleau, France Duration: 27 Jun 2004 → 30 Jun 2004

Conference	11th Annual International EurOMA Conference. Operations Management as a change agent
Country/Territory	France
Period	27/06/04 → 30/06/04

Cite this

@conference{77539da52bc542e19b9133352eba0bef,

title = "Managing customer changes: towards high performance through rescheduling",

author = "{Huaccho Huatuco}, {Luisa Delfa} and Janet Efstathiou and Nicky Shaw and Thomas Burgess",

year = "2004",

language = "English",

pages = "777--785",

note = "11th Annual International EurOMA Conference. Operations Management as a change agent ; Conference date: 27-06-2004 Through 30-06-2004",

}