Nurses' perceptions of feedback from cardiac rehabilitation registries: a qualitative study across the UK and Denmark

Charlotte Helmark, Cecilie Lindstrom Egholm, Marius Brostrom Kousgaard, Ann-Dorthe Zwisler, Patrick Joseph Doherty

Research output: Contribution to journalArticlepeer-review


Feedback on performance is a widely used strategy aiming to improve quality of care; however, limited research exists regarding nurses' perceptions of feedback. This article explores cardiac rehabilitation nurse leads' perceptions of the feedback provided through two national registries.

This was a qualitative study which used semi-structured interviews. Cardiac rehabilitation nurses (n=12) were strategically recruited across the UK and Denmark. The transcribed interviews were analysed using content analysis, and differences and similarities were identified.

Overall, five themes emerged; accessibility, reliability, usefulness, relevance and attitudes towards public reporting. In the UK, the nurses perceived that data regarding feedback were accessible, trustworthy, useful and reflected the important elements in cardiac rehabilitation. However, in Denmark, the nurses perceived that feedback data were unavailable, had reliability issues and only partly reflected the important aspects of cardiac rehabilitation. Nurses in both countries were ambivalent towards public reporting.

In order to facilitate high quality service delivery and improvement, registries should consider cardiac rehabilitation nurse leads' perceptions when delivering feedback.
Original languageEnglish
Number of pages13
JournalBritish Journal of Cardiac Nursing
Issue number5
Early online date7 May 2019
Publication statusE-pub ahead of print - 7 May 2019

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