Nurses' perceptions of feedback from cardiac rehabilitation registries: a qualitative study across the UK and Denmark

TY - JOUR

T1 - Nurses' perceptions of feedback from cardiac rehabilitation registries

T2 - a qualitative study across the UK and Denmark

AU - Helmark, Charlotte

AU - Lindstrom Egholm, Cecilie

AU - Brostrom Kousgaard, Marius

AU - Zwisler, Ann-Dorthe

AU - Doherty, Patrick Joseph

N1 - This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy. Further copying may not be permitted; contact the publisher for details.

PY - 2019/5/7

Y1 - 2019/5/7

N2 - Background/AimsFeedback on performance is a widely used strategy aiming to improve quality of care; however, limited research exists regarding nurses' perceptions of feedback. This article explores cardiac rehabilitation nurse leads' perceptions of the feedback provided through two national registries.MethodThis was a qualitative study which used semi-structured interviews. Cardiac rehabilitation nurses (n=12) were strategically recruited across the UK and Denmark. The transcribed interviews were analysed using content analysis, and differences and similarities were identified.ResultsOverall, five themes emerged; accessibility, reliability, usefulness, relevance and attitudes towards public reporting. In the UK, the nurses perceived that data regarding feedback were accessible, trustworthy, useful and reflected the important elements in cardiac rehabilitation. However, in Denmark, the nurses perceived that feedback data were unavailable, had reliability issues and only partly reflected the important aspects of cardiac rehabilitation. Nurses in both countries were ambivalent towards public reporting.ConclusionsIn order to facilitate high quality service delivery and improvement, registries should consider cardiac rehabilitation nurse leads' perceptions when delivering feedback.

AB - Background/AimsFeedback on performance is a widely used strategy aiming to improve quality of care; however, limited research exists regarding nurses' perceptions of feedback. This article explores cardiac rehabilitation nurse leads' perceptions of the feedback provided through two national registries.MethodThis was a qualitative study which used semi-structured interviews. Cardiac rehabilitation nurses (n=12) were strategically recruited across the UK and Denmark. The transcribed interviews were analysed using content analysis, and differences and similarities were identified.ResultsOverall, five themes emerged; accessibility, reliability, usefulness, relevance and attitudes towards public reporting. In the UK, the nurses perceived that data regarding feedback were accessible, trustworthy, useful and reflected the important elements in cardiac rehabilitation. However, in Denmark, the nurses perceived that feedback data were unavailable, had reliability issues and only partly reflected the important aspects of cardiac rehabilitation. Nurses in both countries were ambivalent towards public reporting.ConclusionsIn order to facilitate high quality service delivery and improvement, registries should consider cardiac rehabilitation nurse leads' perceptions when delivering feedback.

U2 - 10.12968/bjca.2018.0029

DO - 10.12968/bjca.2018.0029

M3 - Article

SN - 1749-6403

VL - 14

JO - British Journal of Cardiac Nursing

JF - British Journal of Cardiac Nursing

IS - 5

ER -