Organisations and institutions

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


This chapter provides an understanding of what public service organisations are and how they work. Public service organisations are independent from entities that make laws and strategies regarding public services and focus on implementation instead. Thsi chapter furthermore explores core theories around organisational dynamics, which influence those working in publci sevice organsiations. These are important as they allow managers to understand and lead change. The chapter explores the question of how organisations are structured and the culture that underlies them, while relating back to the ideas that have driven the creation of the organisation and determined its direction. This shows the key role of actors in influencing the implementation of changes in public sector organisations. Since the 1990s, there has been a movement within welfare states to consider the stability of the organisations that deliver public services. This links first to ideas of New Public Management and secondly to emergent ideas around co-production of service and e-governance. the degree to which this has occurred has been partially determined by the paradigms that underlie individual welfare states, as well as the ideological and political forces at play.
Original languageEnglish
Title of host publicationUnderstanding Public Services
Subtitle of host publicationA Contemporary Introduction
PublisherPolicy Press
Number of pages14
ISBN (Print)9781447364009
Publication statusPublished - 28 Feb 2023

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