By the same authors

From the same journal

From the same journal

Pauses in doctor-patient conversation during computer use: The design significance of their durations and accompanying topic changes

Research output: Contribution to journalArticle

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Pauses in doctor-patient conversation during computer use : The design significance of their durations and accompanying topic changes. / Newman, William; Button, Graham; Cairns, Paul.

In: International journal of human-Computer studies, Vol. 68, No. 6, 06.2010, p. 398-409.

Research output: Contribution to journalArticle

Harvard

Newman, W, Button, G & Cairns, P 2010, 'Pauses in doctor-patient conversation during computer use: The design significance of their durations and accompanying topic changes', International journal of human-Computer studies, vol. 68, no. 6, pp. 398-409. https://doi.org/10.1016/j.ijhcs.2009.09.001

APA

Newman, W., Button, G., & Cairns, P. (2010). Pauses in doctor-patient conversation during computer use: The design significance of their durations and accompanying topic changes. International journal of human-Computer studies, 68(6), 398-409. https://doi.org/10.1016/j.ijhcs.2009.09.001

Vancouver

Newman W, Button G, Cairns P. Pauses in doctor-patient conversation during computer use: The design significance of their durations and accompanying topic changes. International journal of human-Computer studies. 2010 Jun;68(6):398-409. https://doi.org/10.1016/j.ijhcs.2009.09.001

Author

Newman, William ; Button, Graham ; Cairns, Paul. / Pauses in doctor-patient conversation during computer use : The design significance of their durations and accompanying topic changes. In: International journal of human-Computer studies. 2010 ; Vol. 68, No. 6. pp. 398-409.

Bibtex - Download

@article{36a74cbe873342369949f2842295fe95,
title = "Pauses in doctor-patient conversation during computer use: The design significance of their durations and accompanying topic changes",
abstract = "Talk is often suspended during medical consultations while the clinician interacts with the patient's records and other information This study of four general practitioners (GPs) focused on these suspensions and the adjacent conversational turns. Conversation analysis revealed how GPs took action to close conversations down prior to attending to the records. resulting in a 'free turn' that could be taken up by either GP or patient The durations of the Intervening pauses were also analysed, exposing a hitherto unobserved 10-second timeframe within which both GP and patient showed a preference for the conversation to be resumed. Resumption was more likely to be achieved within 10 s when the GP's records were paper-based rather than computer-based. Subsequent analysis of topic changes on resumption of talk has revealed a 5-second timeframe, also undocumented, when pauses exceed this timeframe. it is rare for the previous topic to be resumed without a restatement Data recorded in the home suggest that these timeframes are also present in family conversations We argue for considering the two timeframes when designing systems for use in medical consultations and other conversational settings, and discuss possible outcomes (C) 2009 Elsevier Ltd. All rights reserved.",
keywords = "Medical interaction, Conversational pauses, User interface design, MEDICAL CONSULTATIONS, COMMUNICATION",
author = "William Newman and Graham Button and Paul Cairns",
year = "2010",
month = "6",
doi = "10.1016/j.ijhcs.2009.09.001",
language = "English",
volume = "68",
pages = "398--409",
journal = "International journal of human-Computer studies",
issn = "1071-5819",
publisher = "Elsevier",
number = "6",

}

RIS (suitable for import to EndNote) - Download

TY - JOUR

T1 - Pauses in doctor-patient conversation during computer use

T2 - The design significance of their durations and accompanying topic changes

AU - Newman, William

AU - Button, Graham

AU - Cairns, Paul

PY - 2010/6

Y1 - 2010/6

N2 - Talk is often suspended during medical consultations while the clinician interacts with the patient's records and other information This study of four general practitioners (GPs) focused on these suspensions and the adjacent conversational turns. Conversation analysis revealed how GPs took action to close conversations down prior to attending to the records. resulting in a 'free turn' that could be taken up by either GP or patient The durations of the Intervening pauses were also analysed, exposing a hitherto unobserved 10-second timeframe within which both GP and patient showed a preference for the conversation to be resumed. Resumption was more likely to be achieved within 10 s when the GP's records were paper-based rather than computer-based. Subsequent analysis of topic changes on resumption of talk has revealed a 5-second timeframe, also undocumented, when pauses exceed this timeframe. it is rare for the previous topic to be resumed without a restatement Data recorded in the home suggest that these timeframes are also present in family conversations We argue for considering the two timeframes when designing systems for use in medical consultations and other conversational settings, and discuss possible outcomes (C) 2009 Elsevier Ltd. All rights reserved.

AB - Talk is often suspended during medical consultations while the clinician interacts with the patient's records and other information This study of four general practitioners (GPs) focused on these suspensions and the adjacent conversational turns. Conversation analysis revealed how GPs took action to close conversations down prior to attending to the records. resulting in a 'free turn' that could be taken up by either GP or patient The durations of the Intervening pauses were also analysed, exposing a hitherto unobserved 10-second timeframe within which both GP and patient showed a preference for the conversation to be resumed. Resumption was more likely to be achieved within 10 s when the GP's records were paper-based rather than computer-based. Subsequent analysis of topic changes on resumption of talk has revealed a 5-second timeframe, also undocumented, when pauses exceed this timeframe. it is rare for the previous topic to be resumed without a restatement Data recorded in the home suggest that these timeframes are also present in family conversations We argue for considering the two timeframes when designing systems for use in medical consultations and other conversational settings, and discuss possible outcomes (C) 2009 Elsevier Ltd. All rights reserved.

KW - Medical interaction

KW - Conversational pauses

KW - User interface design

KW - MEDICAL CONSULTATIONS

KW - COMMUNICATION

UR - http://www.scopus.com/inward/record.url?scp=77950517877&partnerID=8YFLogxK

U2 - 10.1016/j.ijhcs.2009.09.001

DO - 10.1016/j.ijhcs.2009.09.001

M3 - Article

VL - 68

SP - 398

EP - 409

JO - International journal of human-Computer studies

JF - International journal of human-Computer studies

SN - 1071-5819

IS - 6

ER -