Abstract
This study explores a performance measurement system for a dynamic supply chain partnership in a cross-cultural context. An initial framework is constructed by reviewing the existing literature, followed by an in-depth case study in the Chinese automotive industry, where the framework is refined to address the multi-cultural setting. A performance measurement, system which includes the relationship strategy and operational measurement criteria for a supply chain partnership, has been developed. The relationship strategy contains elements of strategy orientation, management style, interdependence, mutual organisational characteristics and common goals. The operational measurement criteria consist of commitment, trust, communication behaviour, information sharing, participation decision, quality, production performance, delivery, cost, supplier strength, attitude, compromise and loyalty. The last three operational measurement criteria are found to be particularly relevant to the cross-cultural feature. While existing studies tend to focus on either specific measures or individual organisations, this paper for the first time proposes a comprehensive framework to measure the performance of supply chain partnerships. The cross-cultural perspective provides a further unique view on how a performance measurement system can be responsive to the dynamics in practice.
| Original language | English |
|---|---|
| Pages (from-to) | 2437-2451 |
| Number of pages | 15 |
| Journal | International Journal of Production Research |
| Volume | 56 |
| Issue number | 7 |
| DOIs | |
| Publication status | Published - 3 Apr 2018 |
Bibliographical note
Publisher Copyright:© 2017 Informa UK Limited, trading as Taylor & Francis Group.
Keywords
- automotive industry
- case study
- cross-cultural collaboration
- performance measures
- supply chain partnership