By the same authors

Place and the experience of BLISS

Research output: Chapter in Book/Report/Conference proceedingConference contribution



Publication details

Title of host publicationPeople and Computers XX - Engage
DatePublished - 2007
Number of pages17
Place of PublicationGODALMING
EditorsN BryanKinns, A Blandfor, P Curzon, L Nigay
Original languageEnglish
ISBN (Print)1-84628-588-7


This paper builds on earlier work that understands the design of bus information panels as rooted in a landscape of human experience. It turns the mundane activity of waiting at a bus stop into a problematic space of emotion and volition by understanding the dialogic relationship between human and technology. It does this by developing a novel approach to interaction design, which combines a theoretical framework, which reveals the rich experience and 'felt life' of technology, with an empirical analysis of bus information. By imagining a series of conversation-like dialogues, based in a Conversation Analytic (CA) sensitivity to the achievement of meaning in sequence [Condor & Antaki 1997], it generates a series of experience narratives that provide for a critical analysis of the information presentation. It uses this to engage with the idea of place as a layered feature of the bus stop.

    Research areas

  • experiential narrative, real-time bus information

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