Provider-led Pathways: Experiences and views of early implementation

Research output: Book/ReportCommissioned report


Provider-led Pathways provides information, advice and practical help to claimants of incapacity benefits to help them (back) into work. Provider-led Pathways is delivered by private companies and not-for-profit third sector organisations.
This report presents findings from qualitative research carried out in 2008 to explore experiences of the early implementation of the Provider-led Pathways programme.
The study focused on the key areas of:
* Pathways clients' experiences of referral process from Jobcentre Plus to a provider organisation,
* clients' experiences of compulsory Work Focused Interviews (WFIs) and support
provided by Pathways,
* provider organisation staff experiences of the handover of clients from Jobcentre Plus,
* liaison arrangements between Jobcentre Plus and provider organisations,
* performance monitoring and contract management by Jobcentre Plus and DWP.
Original languageEnglish
Place of PublicationNorwich
VolumeNo. 595
ISBN (Print)9781847126085
Publication statusPublished - 2009

Publication series

NameDepartment for Work and Pensions Research Report


  • employment/benefits

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