Quality in services for disabled children and their families: What can theory, practice and research in children's and parents' views tell us?

TY - JOUR

T1 - Quality in services for disabled children and their families: What can theory, practice and research in children's and parents' views tell us?

AU - Mitchell, W

AU - Sloper, P

PY - 2001

Y1 - 2001

N2 - Many discourses surround the concept of 'service quality', however, it continues to remain partial and ambiguous. This paper seeks to unpack 'quality' in services for disabled children and their families. Theoretical models are initially reviewed and then considered in relation to key policy guidelines, empirical data drawing upon parents' and children's experiences of 'quality' in services are presented. This paper demonstrates the many different levels within the concept of 'quality' and highlights the importance of recognising and respecting that children and parents frequently value different aspects of 'quality'.

AB - Many discourses surround the concept of 'service quality', however, it continues to remain partial and ambiguous. This paper seeks to unpack 'quality' in services for disabled children and their families. Theoretical models are initially reviewed and then considered in relation to key policy guidelines, empirical data drawing upon parents' and children's experiences of 'quality' in services are presented. This paper demonstrates the many different levels within the concept of 'quality' and highlights the importance of recognising and respecting that children and parents frequently value different aspects of 'quality'.

KW - ill/disabled children

KW - family

KW - social care services issues

M3 - Article

VL - 15

SP - 237

EP - 252

JO - Children & Society

JF - Children & Society

IS - 4

ER -