Quality in services for disabled children and their families: What can theory, practice and research in children's and parents' views tell us?

Research output: Contribution to journalArticle



Publication details

JournalChildren & Society
DatePublished - 2001
Issue number4
Number of pages16
Pages (from-to)pp.237-252
Original languageEnglish


Many discourses surround the concept of 'service quality', however, it continues to remain partial and ambiguous. This paper seeks to unpack 'quality' in services for disabled children and their families. Theoretical models are initially reviewed and then considered in relation to key policy guidelines, empirical data drawing upon parents' and children's experiences of 'quality' in services are presented. This paper demonstrates the many different levels within the concept of 'quality' and highlights the importance of recognising and respecting that children and parents frequently value different aspects of 'quality'.

    Research areas

  • ill/disabled children, family, social care services issues

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