Quality indicators: disabled children's and parents' prioritisations and experiences of quality criteria when using different types of support services

W Mitchell, P Sloper

Research output: Contribution to journalArticlepeer-review

Abstract

Current health and social care policy seeks to develop and refine standards of service quality. However, policies have so far largely focused upon statistically based service output indicators. Recognizing the importance and yet limitations of this, especially in services for disabled children and their families, this paper draws upon qualitative and quantitative data to explore indicators that are meaningful and relevant to disabled children and their families. Results demonstrate the need to look beyond a generic family-based perception of service quality, as children and parents value different aspects of service quality and prioritize different indicators when using different types of services. Although some indicators are regarded as 'core' quality indicators, irrespective of service type, others are only prioritized for specific types of services.
Original languageEnglish
Pages (from-to)1063-80
Number of pages18
JournalBritish Journal of Social Work
Volume33
Issue number8
Publication statusPublished - 2003

Keywords

  • ill/disabled children
  • family
  • social care services issues

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