Quality indicators: Disabled children's and parents' prioritizations and experiences of quality criteria when using different types of support services

W Mitchell; P Sloper

doi:10.1093/bjsw/33.8.1063

Quality indicators: Disabled children's and parents' prioritizations and experiences of quality criteria when using different types of support services

W Mitchell, P Sloper

Social Policy Research Unit

Research output: Contribution to journal › Article › peer-review

Abstract

Current health and social care policy seeks to develop and refine standards of service quality. However, policies have so far largely focused upon statistically based service output indicators. Recognizing the importance and yet limitations of this, especially in services for disabled children and their families, this paper draws upon qualitative and quantitative data to explore indicators that are meaningful and relevant to disabled children and their families. Results demonstrate the need to look beyond a generic family-based perception of service quality, as children and parents value different aspects of service quality and prioritize different indicators when using different types of services. Although some indicators are regarded as 'core' quality indicators, irrespective of service type, others are only prioritized for specific types of services.

Original language	English
Pages (from-to)	1063-1080
Number of pages	18
Journal	British Journal of Social Work
Volume	33
Issue number	8
DOIs	https://doi.org/10.1093/bjsw/33.8.1063
Publication status	Published - Dec 2003

Keywords

OF-LIFE

Access to Document

10.1093/bjsw/33.8.1063

http://dx.doi.org/10.1093/bjsw/33.8.1063

Cite this

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title = "Quality indicators: Disabled children's and parents' prioritizations and experiences of quality criteria when using different types of support services",

abstract = "Current health and social care policy seeks to develop and refine standards of service quality. However, policies have so far largely focused upon statistically based service output indicators. Recognizing the importance and yet limitations of this, especially in services for disabled children and their families, this paper draws upon qualitative and quantitative data to explore indicators that are meaningful and relevant to disabled children and their families. Results demonstrate the need to look beyond a generic family-based perception of service quality, as children and parents value different aspects of service quality and prioritize different indicators when using different types of services. Although some indicators are regarded as 'core' quality indicators, irrespective of service type, others are only prioritized for specific types of services.",

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