Quality risk in global supply network

Y.K. Tse, K.H. Tan, S.H. Chung, M.K. Lim

Research output: Contribution to journalArticlepeer-review


Purpose – The rise of recent product recalls reveals that manufacturing firms are particularly
vulnerable to product quality and safety where goods and materials have been sourced globally.
The purpose of this paper is to explore the issues of quality and safety problems in global supply
networks, and introduce a supply chain risk management (SCRM) framework to reduce the quality
Design/methodology/approach – A conceptual SCRM framework for mitigating quality risk is
developed. In addition, four SCRM treatment practices are proposed by consolidating the empirical
literature in the operations management and supply chain management areas. The general feasibility
was discussed based on literature.
Findings – The research has identified the root causes of the recent product recalls and a series of
product harm scandals ranging from automobiles to unsafe toys. Supply chains are extended by
outsourcing and stretched by globalization, which greatly increase the complexity of supply networks
and decrease the visibility in risk and operation processes.
Ori gin alit y/ valu e – The paper identifies four SCRM practices, and proposes two distinct
antecedents that can prompt the effectiveness of SCRM.
Keywords Globalization, Supply chain management, Product recall, Supply chain risk,
Supply chain visibility, Product harm scandal, Global supply chain
Original languageEnglish
Pages (from-to)1002
Number of pages1013
JournalJournal of Manufacturing Technology Management
Issue number8
Publication statusPublished - 2011

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