Questionable Concepts: Critique as a Resource for Designing with Eighty Somethings.

TY - GEN

T1 - Questionable Concepts

T2 - ACM SIGCHI Conference on Human Factors in Computing Systems, Austin, USA

AU - Vines, John

AU - Blythe, Mark

AU - Lindsay, Stephen

AU - Dunphy, Paul

AU - Monk, Andrew Francis

AU - Olivier, Patrick

N1 - Published by ACM Press, New York

PY - 2012/5

Y1 - 2012/5

N2 - This paper reports findings from a series of participatory design workshops with ten people over eighty years old. The focus of the workshops was new banking technologies for the older old. Participants were asked to discuss their current experiences of banking and given packs of concept cards which contained design sketches and brief outlines of concepts for new financial services. The designs on the cards were deliberately provocative and aimed to encourage criticism and debate. Participants wrote and drew on the cards and the workshops were recorded and transcribed. The participants were extremely critical of current banking practices of others and most of the new concepts we presented to them. Their questions and comments led to a number of insights and further iterations. The paper argues that critique is an essential resource for design, both in terms of identifying problems and iterating ideas.

AB - This paper reports findings from a series of participatory design workshops with ten people over eighty years old. The focus of the workshops was new banking technologies for the older old. Participants were asked to discuss their current experiences of banking and given packs of concept cards which contained design sketches and brief outlines of concepts for new financial services. The designs on the cards were deliberately provocative and aimed to encourage criticism and debate. Participants wrote and drew on the cards and the workshops were recorded and transcribed. The participants were extremely critical of current banking practices of others and most of the new concepts we presented to them. Their questions and comments led to a number of insights and further iterations. The paper argues that critique is an essential resource for design, both in terms of identifying problems and iterating ideas.

M3 - Conference contribution

SP - 1169

EP - 1178

BT - Proceedings of the 2012 ACM SIGCHI Conference on Human Factors in Computing Systems, Austin, USA, 5-10 May 2012

PB - ACM

Y2 - 5 May 2012 through 10 May 2012

ER -