Reliability of reviews on the Internet: The case of TripAdvisor

Alton Y.K. Chua, Snehasish Banerjee

Research output: Contribution to conferencePaperpeer-review


Given the rampant growth of travel-related user-generated content on the Internet, this paper seeks to investigate the reliability of reviews in TripAdvisor, a popular travel review site. To support the goal, two objectives are submitted. The first is to locate clusters of highly-interlocked hotels that have been evaluated by a common pool of reviewers. This enables review baselines to be established, which in turn facilitates detection of anomalies. The second is to determine the inter-reviewer and intra-reviewer reliability of reviews. Results suggest that reviews in TripAdvisor could be largely reliable. The findings gleaned from the results are discussed.
Original languageEnglish
Number of pages5
Publication statusPublished - 2013
EventWorld Congress on Engineering & Computer Science: International Conference on Internet and Multimedia Technologies - San Francisco, United States
Duration: 23 Oct 201325 Oct 2013


ConferenceWorld Congress on Engineering & Computer Science
Country/TerritoryUnited States
CitySan Francisco
Internet address

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