Abstract
Given the rampant growth of travel-related user-generated content on the Internet, this paper seeks to investigate the reliability of reviews in TripAdvisor, a popular travel review site. To support the goal, two objectives are submitted. The first is to locate clusters of highly-interlocked hotels that have been evaluated by a common pool of reviewers. This enables review baselines to be established, which in turn facilitates detection of anomalies. The second is to determine the inter-reviewer and intra-reviewer reliability of reviews. Results suggest that reviews in TripAdvisor could be largely reliable. The findings gleaned from the results are discussed.
| Original language | English |
|---|---|
| Pages | 453-457 |
| Number of pages | 5 |
| Publication status | Published - 2013 |
| Event | World Congress on Engineering & Computer Science: International Conference on Internet and Multimedia Technologies - San Francisco, United States Duration: 23 Oct 2013 → 25 Oct 2013 http://www.iaeng.org/WCECS2013/ |
Conference
| Conference | World Congress on Engineering & Computer Science |
|---|---|
| Country/Territory | United States |
| City | San Francisco |
| Period | 23/10/13 → 25/10/13 |
| Internet address |