Social media and empowerment in hospitality and tourism decision-making: A study among UK Muslim women

Imran Maqbool  Khan; Sunil  Sahadev; Tahir  Rashid; Snehasish Banerjee

doi:10.1016/j.ijhm.2021.103125

Social media and empowerment in hospitality and tourism decision-making: A study among UK Muslim women

Imran Maqbool Khan, Sunil Sahadev, Tahir Rashid, Snehasish Banerjee

The York Management School

Research output: Contribution to journal › Article › peer-review

Abstract

Research that explores Muslim women’s hospitality and tourism decision-making is limited. This paper attempts to bring a new perspective to the literature on social media and consumption decisions in the hospitality and tourism sector by focusing on Muslim women as a consumer segment. Based on a survey of 791 Muslim women in the UK, it finds that autonomous self-expression, self-disclosure, and reciprocity to self-disclosure on Facebook were positively related to bonding and bridging social capital, which in turn related positively to their empowerment in hospitality and tourism decision-making. Employment status moderated some of these relations. The paper breaks new ground by bringing together two disparate research strands in the tourism literature: one that focuses on women but ignores religion, and the other that studies Islamic tourism but overlooks the role of women. The findings offer insights into hospitality and tourism marketing strategies aimed at Muslim women.

Original language	English
Article number	103125
Number of pages	10
Journal	International Journal of Hospitality Management
Volume	101
Early online date	9 Dec 2021
DOIs	https://doi.org/10.1016/j.ijhm.2021.103125
Publication status	Published - 1 Feb 2022

Bibliographical note

Keywords

Empowerment
Facebook
gender
Islamic tourism
Muslim women
social media

Access to Document

10.1016/j.ijhm.2021.103125

IJHM MuslimWomen_PURE
© 2021 Elsevier Ltd. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy.
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https://www.sciencedirect.com/science/article/pii/S0278431921002681?dgcid=author

Cite this

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abstract = "Research that explores Muslim women{\textquoteright}s hospitality and tourism decision-making is limited. This paper attempts to bring a new perspective to the literature on social media and consumption decisions in the hospitality and tourism sector by focusing on Muslim women as a consumer segment. Based on a survey of 791 Muslim women in the UK, it finds that autonomous self-expression, self-disclosure, and reciprocity to self-disclosure on Facebook were positively related to bonding and bridging social capital, which in turn related positively to their empowerment in hospitality and tourism decision-making. Employment status moderated some of these relations. The paper breaks new ground by bringing together two disparate research strands in the tourism literature: one that focuses on women but ignores religion, and the other that studies Islamic tourism but overlooks the role of women. The findings offer insights into hospitality and tourism marketing strategies aimed at Muslim women.",

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