Standards, guidelines and legislation related to self-service technologies: developments since 2013

TY - CHAP

T1 - Standards, guidelines and legislation related to self-service technologies: developments since 2013

AU - Petrie, Helen

AU - Darzentas, Jennifer Siobhane

PY - 2018/7/11

Y1 - 2018/7/11

N2 - The intention of the standards, guidelines and legislation discussed here, along with other initiatives mentioned, is to ensure accessibility for all is built into self-service technologies from the outset. This paper presents developments in relevant standards, guidelines and legislation since 2013. In reporting on this work, the intention to give an idea of its scope, but also to place these standards, guidelines and legislation within a critical framing that reviews both the material and its impact on efforts to make SSTs accessible to all users.

AB - The intention of the standards, guidelines and legislation discussed here, along with other initiatives mentioned, is to ensure accessibility for all is built into self-service technologies from the outset. This paper presents developments in relevant standards, guidelines and legislation since 2013. In reporting on this work, the intention to give an idea of its scope, but also to place these standards, guidelines and legislation within a critical framing that reviews both the material and its impact on efforts to make SSTs accessible to all users.

M3 - Chapter

BT - Proceedings of the 16th International Conference on Computers Helping People with Special Needs (ICCHP 2018). LNCS 10897.

PB - Springer

ER -