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The impact of management consultants on public service efficiency

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Author(s)

  • Ian Kirkpatrick
  • Andrew J. Sturdy
  • Nuria Reguera Alvarado
  • Antonio Blanco-Oliver
  • Gianluca Veronesi

Department/unit(s)

Publication details

JournalPolicy and Politics
DateAccepted/In press - 3 Jan 2018
DatePublished (current) - 1 Jan 2019
Issue number1
Volume47
Number of pages19
Pages (from-to)77-95
Original languageEnglish

Abstract

Public sector organisations often make use of management consultants in policy implementation, but we know little about the outcomes. The paper reports one of the first quantitative evaluations of the impact of consulting advice on efficiency of public sector organisations. We employ an extensive dataset covering English NHS acute care hospital trusts over a four-year period. Based on PCSEs estimations, the findings show a significantly positive relationship between consulting expenditure and organisational inefficiency. These results lend support to critical accounts of management consulting, highlighting the need for organisations to be circumspect in deciding whether and how to use these services.

    Research areas

  • Healthcare, Management consultancy, Public sector organisations, Service improvement

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