The influence of care home managers on the implementation of a complex intervention: Findings from the process evaluation of a randomised controlled trial of Dementia Care Mapping

Rachael Kelley, Alys Griffiths, Emily Kate Shoesmith, Joanne McDermid, Elyse Couch, Olivia Robinson, Devon Perfect, Claire Surr

Research output: Contribution to journalArticlepeer-review

Abstract

Background: Many people with dementia live in care homes, where staff can struggle to meet their complex needs. Successful practice improvement interventions in these settings require strong managerial support, but little is known about how managers can support implementation in practice, or what factors support or hinder care home managers in providingthis support. Using Dementia Care Mapping™ (DCM) as an example, this study explored how care home managers can support the implementation of complex interventions, and identified factors affecting their ability to provide this support.
Methods: We undertook interviews with 48 staff members (managers and intervention leads) from care homes participating in the intervention arm of the DCM EPICtrial of DCM implementation.
Results: Managerial support played akey role in facilitating the implementationof a complex intervention in care home settings. Managers could provide practical and financial support in many forms. However, managerial support and leadership approaches towards implementation were highly variable in practice, and implementation was easily de-stabilised by management changes or competing managerial priorities. How well managers understood, valued and engaged with the intervention, alongside the leadership style they adopted to support implementation, were key influences on implementation success.
Conclusions: For care home managers to effectively support interventions they must fully understand the proposed intervention and its potential value. This is especially important during times of managerial or practice changes, when managers lack the skills required to effectively support implementation, or when the intervention iscomplex. It may be unfeasible to successfully implement new interventionsduring times of managerial or practice instability.
Original languageEnglish
Pages (from-to)1-12
Number of pages12
JournalBMC geriatrics
Volume20
Issue number303
Early online date25 Aug 2020
DOIs
Publication statusE-pub ahead of print - 25 Aug 2020

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© The Author(s). 2020

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