Abstract
This report is about measuring the performance of different home care services and explaining variations in them. It considers measures at the level of the agency, sub-units within the agency (e.g. teams) and the individual member of staff (in order to avoid any possible confusion with 'informal carers' we use the term 'staff', or 'home care staff', when referring to carers employed by the statutory and independent providers). At each level the aims are the same: to determine the criteria against which performance can be measured, to develop appropriate measures and then to explain, if possible, why some units or individuals seem to do 'better' than others.
The study forms part of the OSCA (Outcomes of Social Care for Adults) initiative. This was funded by the Department of Health as part of its drive to introduce better measures of outcome into the field of personal services for adults.
The study forms part of the OSCA (Outcomes of Social Care for Adults) initiative. This was funded by the Department of Health as part of its drive to introduce better measures of outcome into the field of personal services for adults.
| Original language | English |
|---|---|
| Place of Publication | University of York, York |
| Publisher | Social Work Research and Development Unit |
| Publication status | Published - 2000 |
Keywords
- family
- ill/disabled adults
- social care services issues