The role of emotions in the process of making choices about welfare services: the experiences of disabled people in England

Kate Baxter; Caroline Glendinning

doi:10.1017/S1474746413000055

The role of emotions in the process of making choices about welfare services: the experiences of disabled people in England

Kate Baxter, Caroline Glendinning

Social Policy Research Unit

Research output: Contribution to journal › Article › peer-review

Abstract

Choice is central to developments in many areas of welfare. Making choices, for example about health, social care, employment and housing, can be very emotional. This article draws on theories from experimental psychology and behavioural economics to analyse empirical evidence from a longitudinal, qualitative study of support-related choices. It argues that if people are expected to make emotion-laden choices, and to minimise negative aspects associated with the process of making a choice, they need to be supported in doing so. It contributes to the limited evidence and debate to date about the process costs to individuals of choice.

Original language	English
Pages (from-to)	439-450
Number of pages	12
Journal	Social Policy and Society
Volume	12
Issue number	3
Early online date	1 Mar 2013
DOIs	https://doi.org/10.1017/S1474746413000055
Publication status	Published - Jul 2013

Bibliographical note

themed section of journal - submitted 26/11/12

Keywords

disabled people
welfare services
choice
service users
emotions

Access to Document

10.1017/S1474746413000055

KBsps1march2013Final published version, 259 KB

http://journals.cambridge.org/abstract_S1474746413000055

DH Research Programme: Choice and independence across the lifecourse
Glendinning, C., Arksey, H., Baxter, K., Beresford, B. A., Heaton, J., Mitchell, W. A., Rabiee, P. & Sloper, T.
1/01/06 → 28/02/11
Project: Research project (funded) › Research

Cite this

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abstract = "Choice is central to developments in many areas of welfare. Making choices, for example about health, social care, employment and housing, can be very emotional. This article draws on theories from experimental psychology and behavioural economics to analyse empirical evidence from a longitudinal, qualitative study of support-related choices. It argues that if people are expected to make emotion-laden choices, and to minimise negative aspects associated with the process of making a choice, they need to be supported in doing so. It contributes to the limited evidence and debate to date about the process costs to individuals of choice.",

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AB - Choice is central to developments in many areas of welfare. Making choices, for example about health, social care, employment and housing, can be very emotional. This article draws on theories from experimental psychology and behavioural economics to analyse empirical evidence from a longitudinal, qualitative study of support-related choices. It argues that if people are expected to make emotion-laden choices, and to minimise negative aspects associated with the process of making a choice, they need to be supported in doing so. It contributes to the limited evidence and debate to date about the process costs to individuals of choice.

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ER -

The role of emotions in the process of making choices about welfare services: the experiences of disabled people in England

Abstract

Bibliographical note

Keywords

Access to Document

Projects

DH Research Programme: Choice and independence across the lifecourse

Cite this