Transformation through Provocation? Designing a “Bot of Conviction” to Challenge Conceptions and Evoke Critical Reflection
Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review
Title of host publication | Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems |
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Date | Accepted/In press - 2019 |
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Date | Published (current) - 2019 |
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Publisher | ACM Digital Library |
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Place of Publication | Glasgow |
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Original language | English |
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Can a chatbot enable us to change our conceptions, to be critically reflective? To what extent can interaction with a technologically “minimal” medium such as a chatbot evoke emotional engagement in ways that can challenge us to act on the world? In this paper, we discuss the design of a provocative bot, a “bot of conviction”, aimed at triggering conversations on complex topics (e.g. death, wealth distribution, gender equality, privacy) and, ultimately, soliciting specific actions from the user it converses with. We instantiate our design with a use case in the cultural sector, specifically a Neolithic archaeological site that acts as a stage of conversation on such hard themes. Our larger contributions include an interaction framework for bots of conviction, insights gained from an iterative process of participatory design and evaluation, and a vision for bot interaction mechanisms that can apply to the HCI community more widely.
- chatbot, heritage, emotion, provocation, computer human interaction, archaeology
Research output: Contribution to journal › Article › peer-review
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review
Project: Research project (funded) › Research
Digital Media to Create, Understand and Present Archaeology
Impact
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