Transforming community well-being through patients' lived experiences

TY - JOUR

T1 - Transforming community well-being through patients' lived experiences

AU - Gallan, Andrew

AU - McColl-Kennedy, Janet

AU - Barakshina , Tatiana

AU - Figueiredo, Bernardo

AU - Go Jefferies, Josephine

AU - Gollnhofer, Johanna

AU - Hibbert, Sally

AU - Luca, Nadina

AU - Roy, Sanjit

AU - Spanjol, Jelena

AU - Winklhofer, Heidi

N1 - © 2018 Elsevier Inc. All rights reserved. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy.

PY - 2019/7

Y1 - 2019/7

N2 - The purpose of this article is to (1) explicate micro-to-meso linkages of well-being, (2) provide a theoretical framework to guide research on connecting patient experiences to community well-being, and (3) offer guidelines to policymakers. We develop a conceptual framework establishing connections between micro and meso levels through the expansion of patients' lived ecosystems. We introduce the concept of patient ecosystem management (PEM), an organizational process that focuses on treating patients differently in terms of assessing, managing, and expanding resources to achieve patient health and well-being goals. This process establishes a foundational perspective that is necessary to connect patients' ecosystems and to facilitate community well-being. Theoretically, this research creates ties between micro-level interactions and a collective measure (community well-being). Policymakers and healthcare professionals should take a PEM perspective, which will require new roles and behaviors, and leverage technology to expand and overlap patients' individual service ecosystems (intra-alignment), thus enlarging community well-being (inter-alignment).

AB - The purpose of this article is to (1) explicate micro-to-meso linkages of well-being, (2) provide a theoretical framework to guide research on connecting patient experiences to community well-being, and (3) offer guidelines to policymakers. We develop a conceptual framework establishing connections between micro and meso levels through the expansion of patients' lived ecosystems. We introduce the concept of patient ecosystem management (PEM), an organizational process that focuses on treating patients differently in terms of assessing, managing, and expanding resources to achieve patient health and well-being goals. This process establishes a foundational perspective that is necessary to connect patients' ecosystems and to facilitate community well-being. Theoretically, this research creates ties between micro-level interactions and a collective measure (community well-being). Policymakers and healthcare professionals should take a PEM perspective, which will require new roles and behaviors, and leverage technology to expand and overlap patients' individual service ecosystems (intra-alignment), thus enlarging community well-being (inter-alignment).

KW - Patient experience

KW - Community well-being

KW - Value cocreation

KW - Patient ecosystem management

KW - Transformative service research

KW - Well-being

KW - Service Ecosystem

UR - http://www.scopus.com/inward/record.url?scp=85059178511&partnerID=8YFLogxK

U2 - 10.1016/j.jbusres.2018.12.029

DO - 10.1016/j.jbusres.2018.12.029

M3 - Article

SN - 0148-2963

VL - 100

SP - 376

EP - 391

JO - JOURNAL OF BUSINESS RESEARCH

JF - JOURNAL OF BUSINESS RESEARCH

T2 - Transformative Consumer Research Conference

Y2 - 18 June 2017 through 20 June 2017

ER -