Activities per year
Abstract
The purpose of this article is to (1) explicate micro-to-meso linkages of well-being, (2) provide a theoretical framework to guide research on connecting patient experiences to community well-being, and (3) offer guidelines to policymakers. We develop a conceptual framework establishing connections between micro and meso levels through the expansion of patients' lived ecosystems. We introduce the concept of patient ecosystem management (PEM), an organizational process that focuses on treating patients differently in terms of assessing, managing, and expanding resources to achieve patient health and well-being goals. This process establishes a foundational perspective that is necessary to connect patients' ecosystems and to facilitate community well-being. Theoretically, this research creates ties between micro-level interactions and a collective measure (community well-being). Policymakers and healthcare professionals should take a PEM perspective, which will require new roles and behaviors, and leverage technology to expand and overlap patients' individual service ecosystems (intra-alignment), thus enlarging community well-being (inter-alignment).
Original language | English |
---|---|
Pages (from-to) | 376-391 |
Number of pages | 16 |
Journal | JOURNAL OF BUSINESS RESEARCH |
Volume | 100 |
Early online date | 28 Dec 2018 |
DOIs | |
Publication status | Published - Jul 2019 |
Event | Transformative Consumer Research Conference: Dialogical conference - Cornell University, Ithaca, United States Duration: 18 Jun 2017 → 20 Jun 2017 |
Bibliographical note
© 2018 Elsevier Inc. All rights reserved. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy.Keywords
- Patient experience
- Community well-being
- Value cocreation
- Patient ecosystem management
- Transformative service research
- Well-being
- Service Ecosystem
Profiles
Activities
- 1 Conference participation
-
Transformative Consumer Research Conference
Nadina Raluca Luca (Presenter)
18 Jun 2017 → 20 Jun 2017Activity: Participating in or organising an event › Conference participation