By the same authors

From the same journal

From the same journal

Trust in online hotel reviews across review polarity and hotel category

Research output: Contribution to journalArticle

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Trust in online hotel reviews across review polarity and hotel category. / Banerjee, Snehasish; Chua, Alton Y.K.

In: Computers in Human Behavior, Vol. 90, 01.2019, p. 265-275.

Research output: Contribution to journalArticle

Harvard

Banerjee, S & Chua, AYK 2019, 'Trust in online hotel reviews across review polarity and hotel category', Computers in Human Behavior, vol. 90, pp. 265-275. https://doi.org/10.1016/j.chb.2018.09.010

APA

Banerjee, S., & Chua, A. Y. K. (2019). Trust in online hotel reviews across review polarity and hotel category. Computers in Human Behavior, 90, 265-275. https://doi.org/10.1016/j.chb.2018.09.010

Vancouver

Banerjee S, Chua AYK. Trust in online hotel reviews across review polarity and hotel category. Computers in Human Behavior. 2019 Jan;90:265-275. https://doi.org/10.1016/j.chb.2018.09.010

Author

Banerjee, Snehasish ; Chua, Alton Y.K. / Trust in online hotel reviews across review polarity and hotel category. In: Computers in Human Behavior. 2019 ; Vol. 90. pp. 265-275.

Bibtex - Download

@article{2d328adaf2ba4fe4a020fd7ae7140021,
title = "Trust in online hotel reviews across review polarity and hotel category",
abstract = "This paper investigates how users' perception of online hotel reviews is related to trust across review polarity and hotel category. Users' perception of both titles and descriptions of reviews was examined. Data came from a 2 (review polarity: positive and negative) x 2 (hotel category: luxury and budget) between-participants experiment. Analysis was done using the partial least squares structural equation modeling approach. Attractiveness of titles and credibility of descriptions were positively related to trust. Moreover, the relation between users' perception of reviews and their decision to trust differed significantly across review polarity and hotel category. Implications of the findings are highlighted.",
keywords = "online review, hotel category, Trust, Perception, review title, review polarity",
author = "Snehasish Banerjee and Chua, {Alton Y.K.}",
note = "{\circledC} 2018 Elsevier Ltd. All rights reserved. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy.",
year = "2019",
month = "1",
doi = "10.1016/j.chb.2018.09.010",
language = "English",
volume = "90",
pages = "265--275",
journal = "Computers in Human Behaviour",
issn = "0747-5632",
publisher = "Elsevier Limited",

}

RIS (suitable for import to EndNote) - Download

TY - JOUR

T1 - Trust in online hotel reviews across review polarity and hotel category

AU - Banerjee, Snehasish

AU - Chua, Alton Y.K.

N1 - © 2018 Elsevier Ltd. All rights reserved. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy.

PY - 2019/1

Y1 - 2019/1

N2 - This paper investigates how users' perception of online hotel reviews is related to trust across review polarity and hotel category. Users' perception of both titles and descriptions of reviews was examined. Data came from a 2 (review polarity: positive and negative) x 2 (hotel category: luxury and budget) between-participants experiment. Analysis was done using the partial least squares structural equation modeling approach. Attractiveness of titles and credibility of descriptions were positively related to trust. Moreover, the relation between users' perception of reviews and their decision to trust differed significantly across review polarity and hotel category. Implications of the findings are highlighted.

AB - This paper investigates how users' perception of online hotel reviews is related to trust across review polarity and hotel category. Users' perception of both titles and descriptions of reviews was examined. Data came from a 2 (review polarity: positive and negative) x 2 (hotel category: luxury and budget) between-participants experiment. Analysis was done using the partial least squares structural equation modeling approach. Attractiveness of titles and credibility of descriptions were positively related to trust. Moreover, the relation between users' perception of reviews and their decision to trust differed significantly across review polarity and hotel category. Implications of the findings are highlighted.

KW - online review

KW - hotel category

KW - Trust

KW - Perception

KW - review title

KW - review polarity

UR - https://www.sciencedirect.com/science/article/pii/S0747563218304503

UR - https://authors.elsevier.com/a/1XlpI2f~UW4ltt

UR - https://www.sciencedaily.com/releases/2018/10/181023110528.htm

U2 - 10.1016/j.chb.2018.09.010

DO - 10.1016/j.chb.2018.09.010

M3 - Article

VL - 90

SP - 265

EP - 275

JO - Computers in Human Behaviour

JF - Computers in Human Behaviour

SN - 0747-5632

ER -