By the same authors

Using Phone Interviews

Research output: Other contribution



Publication details

DatePublished - 2010
Number of pages7
Place of PublicationUniversity of Manchester, Manchester
Original languageEnglish

Publication series

NameRealities Toolkit 14


This toolkit explores the use of telephone interviews in qualitative research. It discusses the practical and methodological advantages of the approach, including minimal travel time and cost and increased anonymity for participants.

The two main methodological objections to telephone interviews are traditionally: the difficulty of achieving rapport with participants, and the lack of non-verbal communication. The toolkit discusses whether these concerns are well-founded, and suggests that their significance may have been exaggerated.

    Research areas

  • research methodologies


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