Where to ask and how to ask? The case of community question answering sites

Alton Y.K. Chua; Snehasish Banerjee

Where to ask and how to ask? The case of community question answering sites

The York Management School

Research output: Contribution to conference › Paper › peer-review

Abstract

This paper seeks to investigate how good answers and prompt answers can be obtained from community question answering sites (CQAs) on the basis of (1) where questions are asked, and (2) how questions are asked. To address the question of “Where to ask?”, six popular CQAs were investigated. They include three English sites, namely, Yahoo! Answers, WikiAnswers, and Answerbag, as well as three Chinese sites, namely, Baidu Knows, Tencent Soso Wenwen, and Sina iAsk. On the other hand, to address the question of “How to ask?”, five types of questions commonly posted in CQAs were identified, namely, factoid, list, definition, complex interactive, and target. The results are as follows: (1) In terms of “Where to ask?”, Yahoo! Answers, Answerbag, and Tencent Soso Wenwen were found likely to attract good quality answers promptly. (2) In terms of “How to ask?”, definition, and complex interactive question types were found likely to receive good quality answers promptly. The implications of the findings are discussed.

Original language	English
Pages	888-895
Number of pages	8
Publication status	Published - 2014
Event	Science and Information Conference - London, United Kingdom Duration: 27 Aug 2014 → 29 Aug 2014 http://saiconference.com/Conferences/SAIConference2014

Conference

Conference	Science and Information Conference
Country/Territory	United Kingdom
City	London
Period	27/08/14 → 29/08/14
Internet address	http://saiconference.com/Conferences/SAIConference2014

Cite this

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title = "Where to ask and how to ask? The case of community question answering sites",

abstract = "This paper seeks to investigate how good answers and prompt answers can be obtained from community question answering sites (CQAs) on the basis of (1) where questions are asked, and (2) how questions are asked. To address the question of “Where to ask?”, six popular CQAs were investigated. They include three English sites, namely, Yahoo! Answers, WikiAnswers, and Answerbag, as well as three Chinese sites, namely, Baidu Knows, Tencent Soso Wenwen, and Sina iAsk. On the other hand, to address the question of “How to ask?”, five types of questions commonly posted in CQAs were identified, namely, factoid, list, definition, complex interactive, and target. The results are as follows: (1) In terms of “Where to ask?”, Yahoo! Answers, Answerbag, and Tencent Soso Wenwen were found likely to attract good quality answers promptly. (2) In terms of “How to ask?”, definition, and complex interactive question types were found likely to receive good quality answers promptly. The implications of the findings are discussed.",

author = "Chua, {Alton Y.K.} and Snehasish Banerjee",

year = "2014",

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note = "Science and Information Conference ; Conference date: 27-08-2014 Through 29-08-2014",

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TY - CONF

T1 - Where to ask and how to ask? The case of community question answering sites

AU - Chua, Alton Y.K.

AU - Banerjee, Snehasish

PY - 2014

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N2 - This paper seeks to investigate how good answers and prompt answers can be obtained from community question answering sites (CQAs) on the basis of (1) where questions are asked, and (2) how questions are asked. To address the question of “Where to ask?”, six popular CQAs were investigated. They include three English sites, namely, Yahoo! Answers, WikiAnswers, and Answerbag, as well as three Chinese sites, namely, Baidu Knows, Tencent Soso Wenwen, and Sina iAsk. On the other hand, to address the question of “How to ask?”, five types of questions commonly posted in CQAs were identified, namely, factoid, list, definition, complex interactive, and target. The results are as follows: (1) In terms of “Where to ask?”, Yahoo! Answers, Answerbag, and Tencent Soso Wenwen were found likely to attract good quality answers promptly. (2) In terms of “How to ask?”, definition, and complex interactive question types were found likely to receive good quality answers promptly. The implications of the findings are discussed.

AB - This paper seeks to investigate how good answers and prompt answers can be obtained from community question answering sites (CQAs) on the basis of (1) where questions are asked, and (2) how questions are asked. To address the question of “Where to ask?”, six popular CQAs were investigated. They include three English sites, namely, Yahoo! Answers, WikiAnswers, and Answerbag, as well as three Chinese sites, namely, Baidu Knows, Tencent Soso Wenwen, and Sina iAsk. On the other hand, to address the question of “How to ask?”, five types of questions commonly posted in CQAs were identified, namely, factoid, list, definition, complex interactive, and target. The results are as follows: (1) In terms of “Where to ask?”, Yahoo! Answers, Answerbag, and Tencent Soso Wenwen were found likely to attract good quality answers promptly. (2) In terms of “How to ask?”, definition, and complex interactive question types were found likely to receive good quality answers promptly. The implications of the findings are discussed.

M3 - Paper

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